Manager on Duty

W Hotel; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hotel training programs

Discounts on Marriott properties for 


Employee wellbeing programs

Employee Assistance Program

Career development opportunities

Staff recognition programs

Job summary

W Brisbane, located at 81 North Quay, Brisbane City, is hiring a Manager on Duty. Reporting to the Welcome Manager, you will direct and collaborate with managers and talent to ensure efficient check-in and check-out while delivering the W brand experience.

You will lead day-to-day operations, handle guest concerns, and drive service excellence to exceed guest expectations and financial objectives. A role model for the team, you will foster a culture aligned with Marriott standards.

Qualifications

• Experience in hotel operations and guest services.
• Strong leadership and team management abilities.
• Excellent communication and conflict resolution skills.

Responsibilities

• Direct and supervise daily hotel operations to meet guest expectations.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Oversee staff performance, scheduling, and training as needed.
• Maintain open communication with team to align with business goals.
• Guide frontline staff to deliver high-quality service and meet brand standards.
• Act as role model for professional behaviour and guest care.

Job description

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 North Quay, Brisbane City is hiring a Manager on Duty. Reporting to the Welcome Manager, your role directs and works with managers and Talent to carry out procedures and ensure an efficient check in and check out process. With a focus on guest satisfaction, you will foster a culture within the hotel that drives the guest experience and deliver on the brand values. Job responsibilities include, but are not limited to:

• Manages day-to-day operations, ensuring the quality, standards, and expectations of guests are met on a daily basis.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Supervises talent levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures that regular on-going communication is happening with talent to create awareness of business objectives and communicate expectations, recognises performance, and produces desired results.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Utilises interpersonal and communication skills to lead, influence, and encourage others
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviours.

BENEFITS

• The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
• ‘Great Places to Work’ certified
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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LEARN MORE

Visitwhotels.com/careersto learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at***************@whotels.com