Luxury Hotel Manager: Lead Operations & Guest Experience

1GWSF; Brisbane; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Career development

Global opportunities

Competitive package

Staff accommodations

Inclusive work environment

Impact on hotel performance

Job summary

W Brisbane, a Marriott Luxury Hotel, is seeking an experienced Hotel Manager to lead day-to-day operations, drive guest satisfaction and financial performance, and guide a high‑performing team across Rooms, Food & Beverage, Spa and supporting services. You will partner with senior leaders to execute strategic priorities and uphold brand standards in a fast-paced environment.

The role emphasizes a hands-on leadership style, strong business acumen and a commitment to hospitality excellence, guest

Qualifications

• Experience leading luxury hotel operations and teams.
• Strong commercial acumen with a guest-centric mindset.
• Proven ability to manage budgets, revenue, labour and costs.

Responsibilities

• Drive operational excellence across all hotel departments.
• Lead, coach and develop high-performing teams.
• Deliver strong financial performance through revenue and cost management.
• Champion guest satisfaction and luxury service standards.
• Create an inclusive, engaging culture aligned with brand principles.
• Identify opportunities for innovation and business growth.
• Ensure compliance with health, safety, security and legislation.
• Lead hotel operations during critical incidents when required.

Job description

W Brisbane, a Marriott Luxury Hotel, is seeking an experienced Hotel Manager to lead day-to-day operations, drive guest satisfaction and financial performance, and guide a high‑performing team across Rooms, Food & Beverage, Spa and supporting services. You will partner with senior leaders to execute strategic priorities and uphold brand standards in a fast-paced environment.

The role emphasizes a hands-on leadership style, strong business acumen and a commitment to hospitality excellence, guest