Concierge Supervisor: Lead Guest Experience & Service

1GWSF; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

The best hotel training opportunities

Great Places to Work certification

Discounts on hotel rooms within Marri

Discounts on food & beverage

Recognition programs

Wellbeing & mindfulness programs

Employee Assistance Program

Job summary

W Brisbane at 81 North Quay, Brisbane City, is seeking a Concierge Supervisor to lead the Concierge Team and deliver an exceptional guest experience. You will ensure guests receive the iconic W experience, guiding them through their stay with enthusiasm and professionalism.

Applicants should have outstanding guest service skills, proven team supervision experience, and a valid driver's license, with knowledge of Opera PMS. AM/PM shifts are required in a fast-paced luxury hotel environment.

Qualifications

• Outstanding guest service skills.
• Experience in supervising a team.
• Open Driver’s License.
• Experience with Opera property management system.
• Energetic in a fast-paced environment.
• Excellent grooming and presentation skills.
• Must be available to work AM and PM shifts.

Responsibilities

• Lead the Concierge Team to deliver a wide range of services that guide guests through their entire stay.
• Provide guests with the 'W' experience and surprise and delight them at every moment.
• Ensure top-tier guest satisfaction and loyalty through proactive service.

Skills

Guest service

Team supervision

Driver's license

AM/PM shifts

Grooming & presentation

Fast-paced environment

Tools

Opera property management system

Job description

W Brisbane at 81 North Quay, Brisbane City, is seeking a Concierge Supervisor to lead the Concierge Team and deliver an exceptional guest experience. You will ensure guests receive the iconic W experience, guiding them through their stay with enthusiasm and professionalism.

Applicants should have outstanding guest service skills, proven team supervision experience, and a valid driver's license, with knowledge of Opera PMS. AM/PM shifts are required in a fast-paced luxury hotel environment.