Concierge Supervisor — Lead Guest Experience

1GWSF; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

The best hotel training opportunities

Great Places to Work certified

Discounts on hotel rooms for you and a

Discounts on food & beverage

Recognition programs

Wellbeing & mindfulness programs

Employee Assistance Program

Job summary

W Brisbane located at 81 North Quay is hiring a Concierge Supervisor. You will lead the Concierge Team, ensuring a warm, personalized guest experience and guiding guests through their stay with the W hospitality standard.

You must have outstanding guest service skills, be able to supervise a team, hold an open driver’s license, and have experience with Opera property management system. Availability for AM and PM shifts will be required.

Qualifications

• Outstanding guest service skills.
• Experience in supervising a team.
• Open Driver’s License.
• Experience with Opera property management system.

Responsibilities

• Lead the Concierge Team to deliver exceptional guest services throughout the stay.
• Ensure smooth operations and guest satisfaction aligned with W Brisbane standards.

Skills

Guest service

Team supervision

Driver's license

Opera property management system

Job description

W Brisbane located at 81 North Quay is hiring a Concierge Supervisor. You will lead the Concierge Team, ensuring a warm, personalized guest experience and guiding guests through their stay with the W hospitality standard.

You must have outstanding guest service skills, be able to supervise a team, hold an open driver’s license, and have experience with Opera property management system. Availability for AM and PM shifts will be required.