Offshore Branch Admin – Membership Services

11 Recruitment; Perth; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Annual leave provisions

Insurance cover

Sick leave

Maternity provisions

Flexible working arrangements

Job summary

11 Recruitment is supporting a WA member organisation by hiring an Administration Assistant based in Perth CBD. You will provide reception and membership support, acting as the first point of contact for members and collaborating with the Administration 2IC, Office Manager/Executive Officer and branch staff.

Your duties include handling member enquiries by phone, email and in person, processing memberships and payments, maintaining databases, and supporting organisers with routine

Qualifications

• Experience in administration, reception, office support or customer service.
• Maintaining databases, CRM records or membership systems.
• Strong attention to detail with data entry and record updates.
• Experience communicating with customers or members by phone, email and in person.
• Working knowledge of Microsoft Word, Excel, Outlook, PDF documents and Zoom.
• Experience preparing correspondence, reports, lists and office documentation.
• Ability to plan workloads and complete tasks within set timeframes.

Responsibilities

• Manage member enquiries across phone, email and in-person channels within 60 days.
• Establish accurate membership processing and record keeping within 90 days.
• Coordinate reception and core administration workflows within 90 days.
• Manage membership payment and status follow-ups within six months.
• Develop into a team member who supports broader workflows within 12 months.

Skills

Administration experience

Reception

Customer service

Data entry

Record keeping

Microsoft Word

Excel

Outlook

PDF documents

Zoom

Tools

CRM systems

Job description

RETAINED SEARCH / EXCLUSIVE LISTING

About our client

Our client is a member organisation that represents workers and provides support across workplace, membership and employment matters. Its WA Branch operates from Perth CBD and works across industries represented throughout Western Australia.

About the opportunity

As the administration assistant, you will provide reception and membership support while acting as a point of contact for members. You will work with the Administration 2IC, Office Manager/Executive Officer, organisers and other branch staff.

In this role, you will:

• Manage member enquiries across phone, email and in-person channels within 60 days
• Establish accurate membership processing and record keeping within 90 days
• Coordinate reception and core administration workflows within 90 days
• Manage membership payment and status follow-ups within six months
• Develop into a team member who supports broader workflows within 12 months

You will process member joins, resignations, suspensions, payments and changes to member details. You will also follow up expired cards, failed direct debits, outstanding payments and membership status matters.

Your day will include answering calls, monitoring inboxes, preparing correspondence and reports, maintaining databases, arranging meetings, filing, printing, mailing and supporting organisers.

About you

We are looking for someone with administration, reception, customer service or membership support experience who can manage records, enquiries and competing priorities. To be successful in this role, you will ideally have:

• Experience in administration, reception, office support or customer service
• Maintaining databases, CRM records or membership systems
• Strong attention to detail with data entry and record updates
• Experience communicating with customers or members by phone, email and in person
• Working knowledge of Microsoft Word, Excel, Outlook, PDF documents and Zoom
• Experience preparing correspondence, reports, lists and office documentation
• Ability to plan workloads and complete tasks within set timeframes

What’s on offer

This position provides the opportunity to build experience across reception, membership administration, customer service and office operations while working with organisers, industrial staff and administration colleagues.

Training will be provided on the membership systems and processes used in the role. Full-time employees also receive annual leave loading, insurance cover, sick leave and maternity provisions, with some flexibility available.

Please note

This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia.

Sponsorship will not be provided.