Reception / Administration – Membership Services

11 Recruitment; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training provided

Permanent role

Job summary

11 Recruitment is seeking a dedicated Administration Assistant to join a busy team at our client's Australia-wide offshore oil and gas operation. The role focuses on reception, membership records, filing, reporting and general office coordination.

You will support travel, documentation and confidential records while maintaining a professional front desk, with training provided and potential for growth within a team-driven environment.

Qualifications

• Experience in administration, reception or office support.
• Ability to handle confidential information and maintain records.
• Proficient with MS Office (Outlook, Word, Excel) and CRM systems.
• Experience preparing reports and documentation for stakeholders.

Responsibilities

• Manage calls, emails, visitors and enquiries.
• Build ownership of membership records and routine processes within 90 days.
• Support organisers and legal staff with reports, referrals and travel within six months.
• Maintain reception, meeting areas, supplies and office requirements.
• Progress towards autonomous management of administration priorities within 12 months.

Skills

Administration

Reception

Outlook

Word

Excel

CRM system

NetSuite

Reporting

Tools

NetSuite

Job description

RETAINED SEARCH / EXCLUSIVE LISTING

About our client

Our client represents workers across Australia’s offshore oil and gas industry through an industrial partnership focused on workplace representation, member support and employment conditions.

The office works with members, organisers, legal staff, partners, visitors and other stakeholders. Administration supports this work through membership records, correspondence, reporting, travel coordination, referrals and day-to-day office operations.

This role forms part of a team supporting reception, membership administration, accounts, communications and office operations, with training provided across systems, processes and member services.

About the opportunity

This is a full-time, office-based Administration Assistant role working Monday to Friday. You will support reception, member enquiries, records, correspondence, reporting, travel, legal documentation and office operations.

In this role, you will:

• Manage calls, emails, visitors and enquiries
• Build independent ownership of membership records and routine processes within 90 days
• Support organisers and legal staff with reports, referrals and travel within six months
• Maintain reception, meeting areas, supplies and office requirements
• Progress towards autonomous management of administration priorities within 12 months

Your work will include updating membership information, maintaining filing systems, preparing reports in Excel and Word, coordinating flights, accommodation and vehicle hire, preparing referral documentation and handling incoming correspondence through Outlook.

You will also help keep the office ready for staff and visitors by monitoring supplies, deliveries, meeting areas and equipment.

About you

We are seeking someone with administration and reception experience who can manage member contact, records and office requirements while maintaining confidentiality.

To be successful in this role, you will ideally have:

• Experience in administration, reception or office support
• Answering, screening and directing calls and emails
• Supporting members, visitors, stakeholders or delivery personnel
• Maintaining records, databases, filing and confidential information
• Working knowledge of Outlook, Word and Excel
• Experience with a CRM, membership database or similar system; NetSuite exposure is useful
• Experience preparing reports, correspondence or support documentation
• Capacity to work autonomously after training and contribute within a team
• Working rights that support long-term employment in Australia
• Willingness to undertake a medical assessment and drug and alcohol testing for employment

Experience with travel coordination or documentation supporting legal or operational teams will also be relevant.

What’s on offer

This role provides the opportunity to take responsibility across reception, membership administration and office support rather than work within one administration stream.

You will receive training and induction covering systems, processes and the requirements of the organisation.

Please note

This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia.

Sponsorship will not be provided.