Membership Services & Admin Coordinator

11 Recruitment; Perth; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Annual leave provisions

Insurance cover

Sick leave

Maternity provisions

Flexible working arrangements

Job summary

11 Recruitment is supporting a WA member organisation by hiring an Administration Assistant based in Perth CBD. You will provide reception and membership support, acting as the first point of contact for members and collaborating with the Administration 2IC, Office Manager/Executive Officer and branch staff.

Your duties include handling member enquiries by phone, email and in person, processing memberships and payments, maintaining databases, and supporting organisers with routine

Qualifications

• Experience in administration, reception, office support or customer service.
• Maintaining databases, CRM records or membership systems.
• Strong attention to detail with data entry and record updates.
• Experience communicating with customers or members by phone, email and in person.
• Working knowledge of Microsoft Word, Excel, Outlook, PDF documents and Zoom.
• Experience preparing correspondence, reports, lists and office documentation.
• Ability to plan workloads and complete tasks within set timeframes.

Responsibilities

• Manage member enquiries across phone, email and in-person channels within 60 days.
• Establish accurate membership processing and record keeping within 90 days.
• Coordinate reception and core administration workflows within 90 days.
• Manage membership payment and status follow-ups within six months.
• Develop into a team member who supports broader workflows within 12 months.

Skills

Administration experience

Reception

Customer service

Data entry

Record keeping

Microsoft Word

Excel

Outlook

PDF documents

Zoom

Tools

CRM systems

Job description

11 Recruitment is supporting a WA member organisation by hiring an Administration Assistant based in Perth CBD. You will provide reception and membership support, acting as the first point of contact for members and collaborating with the Administration 2IC, Office Manager/Executive Officer and branch staff.

Your duties include handling member enquiries by phone, email and in person, processing memberships and payments, maintaining databases, and supporting organisers with routine