Office Patient Assistant

Fresenius Medical Care; Gold Coast City; Hybrid; AUD 52,000 - 65,000; Full time

Job summary

Fresenius Medical Care on the Gold Coast is seeking an Office Patient Assistant to support front-desk duties, liaise with patients and families, and perform general clerical tasks in a busy clinic.

You will handle billing admissions, maintain patient records, assist with stock, transport coordination, and participate in quality improvement programs to ensure a safe, patient-centered environment.

Responsibilities

• Answer the switchboard courteously and professionally.
• Liaise with patients and families compassionately.
• Perform clerical tasks: filing, minutes, agenda creation.
• Manage petty cash dispersal and reconciliation.
• Order and maintain general office supplies.
• Coordinate bookings and patient transport.
• Support quality improvement activities.
• Handle holiday patient enquiries and applications.
• Create and maintain patient newsletters.
• Maintain cleanliness of treatment areas and stock room.

Job description

## Office Patient AssistantApply: Onsite: Southport, QLD: Full time: Posted Today: End Date: November 6, 2026 (30 days left to apply): R0270843General Administration • Answer the switchboard in a courteous and professional manner. • Liaise with patients and their families in a compassionate manner. • Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. • Responsible for petty cash dispersal and reconciliation. • Responsible for maintaining the levels of and ordering general office supplies. • Responsible for bookings and maintaining patient transport. • Provides assistance with the quality improvement program. • Responsible for holiday patient enquiries and coordination of holiday patient applications if required. • Creates and maintains patient Newsletter. • Other duties and responsibilities as assigned. Billing Administration • To admit and discharge patients within a centralized billing system. • To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. • To conduct eligibility checks on all new patients with their Private Health Fund. • Prepare invoices and credit notes in relation to revenue generation. • Prepare and collate all required supporting documentation required to accompany invoices. • Undertake banking procedures for all cheque and cash payments. • Prepare and maintain an accurate record management system of all patient records. • Prepare and maintain reconciliation records. Patient Service: • Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. • Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering. • Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic. • Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic. • Manages the ordering of all stock and consumables for the operation of the clinic. • Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer. • Maintains Clinical Manager database. • Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste. • Coordinates collection of blood samples by pathology lab, help spin blood before collection. • Participates in Quality Assurance activities as required by the Dialysis Clinic Manager. • Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). • Engages in internal and external in-service activities to enhance / maintain skills and knowledge