Office Administrator

Fresenius Medical Care; City Of Swan; On-site; AUD 60,000 - 75,000; Full time

Job summary

Fresenius Medical Care Australia seeks an Administrative Officer to support clinic operations in Western Australia. You will handle front-desk duties, billing administration, data entry and coordination with patients, families and staff while maintaining confidentiality.

The role requires accuracy, strong MS Office skills and experience in health fund billing. A friendly, multitasking team player with good communication will thrive in this busy multidisciplinary environment.

Qualifications

• MS Office proficiency required.
• Experience in health fund Billing Administration preferred.
• Excellent Customer Service and interpersonal skills essential.
• Strong written and verbal communication within multidisciplinary teams.
• Ability to handle confidential information with discretion.
• Able to multitask in a busy healthcare setting.
• Ability to prioritise tasks around interruptions and unplanned events.
• Knowledge of Infection Control / Hygiene principles desirable.

Responsibilities

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and their families compassionately.
• Perform general clerical tasks: filing, minute taking, agenda creation.
• Manage petty cash and reconcile accounts.
• Order and maintain general office supplies.
• Support quality improvement initiatives.
• Coordinate facility use for physicians and visiting staff.
• Serve as IT contact point within the clinic.
• Compile state and clinic statistics; data entry as required.
• Process accounts payable for the clinic.
• Liaise with contractors to maintain OH&S compliance.
• Provide administrative support for the Clinical Advisory Committee.
• Arrange patient transport; book appointments for patients.
• Other duties as assigned by the Clinic Manager.

Skills

MS Office

Customer Service

Communication skills

Data entry

Billing administration

Confidentiality

Multitasking

Teamwork

Job description

KEY RESPONSIBILITIES

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and their families in a compassionate manner.
• Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
• Responsible for petty cash dispersal and reconciliation.
• Responsible for maintaining the levels of and ordering general office supplies.
• Actively participates in the quality improvement program.
• Coordinate the use of the centre for physicians and/or public hospital visiting staff.
• Act as a contact point for IT issues in the clinic.
• Collate and forward state statistics and internal Clinics statistics as required.
• Data entry as required.
• Manage accounts payable processing for the Clinic.
• Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy.
• Provide administrative support for the Clinical Advisory Committee (where applicable).
• Organise transport for patients to and from the dialysis clinic.
• Book and manage appointments for patients.
• Other duties and responsibilities as assigned by the Clinic Manager.

Billing Administration

• To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
• Prepare and collate all required supporting documentation required to accompany invoices.
• Undertake banking procedures for all cheque and cash payments.
• Prepare and maintain an accurate record management system of all patient records.
• Prepare and maintain reconciliation records.
• Forward ISIS data to State related Health Commission on a monthly basis.
• Forward HCP data to Private Health Funds on a monthly basis.

Essential Competencies

• Intermediate computer competence in MS Office.
• Experience in health fund Billing Administration.
• Excellent Customer Service skills.
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary and multicultural team.
• Work with confidentiality, discretion and maturity.
• Ability to multi-task in an at times busy and stressful environment
• Ability to prioritise tasks around interruptions and unplanned events

Desirable

• Minimum 2 years’ experience in an Administration position.
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.

Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.