Allied Health Receptionist / Administration

Physio Next Door; Gold Coast City; On-site; AUD 50,000 - 60,000; Full time

Job summary

Physio Next Door is seeking a cheerful and reliable receptionist/administration specialist to join our Benowa and Southport clinics. You will greet clients, manage calls, schedule appointments and handle patient information using Pracsuite.

The role offers an immediate start, five-day roster, and a busy but supportive environment in busy medical precincts on the Gold Coast.

Qualifications

• Experience in administration or reception in a healthcare setting.
• Ability to handle multiple tasks in a busy environment.
• Customer service orientation and professionalism.
• Flexible to work across Benowa/Southport clinics.

Responsibilities

• Greeting clients at reception and engaging in friendly conversation.
• Managing incoming telephone calls and scheduling patient appointments.
• Processing patient information and accounts on Windows-based software (Pracsuite).
• Processing payments through EFTPOS and HICAPS systems.
• Liaising with insurers and government departments where required.

Skills

Verbal communication

Written communication

Prioritisation

Calm under pressure

Teamwork

Microsoft Office

Pracsuite

Time management

Australian working rights

Tools

Pracsuite

Job description

Reception/Administration (PHYSIO / Allied Health) BENOWA/SOUTHPORT CLINICS

Immediate Start

We are seeking expressions of interest from professional, reliable and customer oriented people to join our front desk and administration team on a permanent basis at our Benowa and Southport Clinics.

Our Benowa and Southport Clinics are modern healthcare practices located in busy Medical Precincts. We work alongside some of the Gold Coast’s most experienced surgeons providing allied health services to a wide range of medical specialists. We also have clinics in Nerang and Pimpama.

The working environment is a friendly, interactive and a busy atmosphere, with flexibility of work day hours. We are looking for long term team members who are looking for a stable and secure employment opportunity. Initial Training will take place predominately at our Benowa location and then future location will be primarily at Benowa.

Skills Required:

• Excellent verbal and written communication
• Critical attention to detail.
• Ability to prioritise patient care while working calmly in a busy and challenging environment
• Strong professional communication skills
• Good computer skills with Microsoft Office packages
• Proven experience working in a team
• Ability to manage time and prioritise workload
• Thrive in a busy working environment
• Australian working rights

Other Selection Criteria:

• You should have the flexibility to work across a five day roster Monday to Friday, 8am to 6 pm
• Previous experience within a reception or customer service environment is essential
• Applicants with medical or allied health experience will be prioritised

Current or willing to obtain:

• Working with Children Check

Some Duties Include:

• Greeting clients at reception and engaging in friendly conversation
• Assisting other staff in developing rapport with clients
• Managing incoming telephone calls
• Scheduling and organising patient appointments
• Processing patient information and accounts on windows based software (Pracsuite)
• Processing payments through EFTPOS and HICAPS systems
• Liaising with Insurers and Government departments such as Medicare, Workcover & DVA
• Processing emails and mail
• General office tasks including using Microsoft Word and Excel
• Aligning office practices to current health notices including COVID

Your application will include the following questions:

• Do you have experience in administration?
• How many years\' experience do you have as an Administration Role?
• Which of the following medical practice management software do you have experience with?
• Do you have customer service experience?
• Do you have a current Police Check (National Police Certificate) for employment?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following statements best describes your right to work in Australia?

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