Office Patient Assistant - FullTime

Fresenius Medical Care; Gold Coast City; Sur place; AUD 55 000 - 70 000; Plein temps

Résumé du poste

Fresenius Medical Care on the Gold Coast is seeking a dedicated Patient Service Assistant to provide high quality reception and secretarial support to patients and staff. The role includes non-clinical duties, assisting nursing staff and ensuring smooth administrative operations within the dialysis clinic.

You will handle switchboard inquiries, liaise with patients and families, and participate in billing, stock ordering, and quality improvement activities.

Qualifications

• Strong communication and interpersonal skills across multidisciplinary teams.
• Ability to maintain confidentiality and discretion in handling patient data.
• Knowledge of infection control and hygiene principles applied daily.
• Understanding of Occupational Health and Safety within a healthcare setting.
• Experience with basic food preparation and presentation in a clinical environment.
• Proficiency with MS Office and general clerical tasks.

Responsabilités

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and families with compassionate communication.
• Perform general clerical tasks: filing, minutes, agendas.
• Manage petty cash and supplier stock levels.
• Support quality improvement activities for the clinic.
• Assist with patient admission/discharge and billing-related documentation.

Connaissances

Communication

Teamwork

Confidentiality

Infection control

OH&S knowledge

Food preparation

Formation

Patient Service Assistant Certificate or equivalent

Outils

MS Office

Description du poste

Primary purpose of the role:

To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.

To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

Key Responsibilities:

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and their families in a compassionate manner.
• Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
• Responsible for petty cash dispersal and reconciliation.
• Responsible for maintaining the levels of and ordering general office supplies.
• Provides assistance with the quality improvement program.
• Book ambulance transport for patients if required by the clinic.
• Liaise with Doctors in booking patient appointments if required by the clinic.
• Other duties and responsibilities as assigned.
• To admit and discharge patients within a centralized billing system.
• To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
• To conduct eligibility checks on all new patients with their Private Health Fund.
• Prepare invoices and credit notes in relation to revenue generation.
• Prepare and collate all required supporting documentation required to accompany invoices.
• Undertake banking procedures for all cheque and cash payments.
• Prepare and maintain an accurate record management system of all patient records.
• Prepare and maintain reconciliation records.
• Forward ISIS data to State related Health Commission on a monthly basis.
• Forward HCP data to Private Health Funds on a monthly basis.
• Assisting other clinics entering billing as required.
• Assisting the Operations Manager in billing trouble shooting with clinics.
• Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
• Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
• Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
• Manages the ordering of all stock and consumables for the operation of the clinic.
• Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
• Stamps pathology forms with Doctor’s information and place in billing area.
• Coordinates collection of blood samples by pathology lab, help spin blood before collection.
• Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
• Ensures/promotes a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy.
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
• Assist nurses in lining machines if required by the clinic..
• Liaise with Fresenius Kabi in organising patient medication and drugs if required by the clinic.

Competencies (attitude, skills, typical qualifications & experience)

• 3 years experience in a similar role.
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
• Knowledge of Occupational Health and Safety as it relates to the role within the facility.
• Demonstrated skills in food preparation and presentation.
• Basic office skills, including filing and answering telephone enquiries.
• Completion of a Patient Service Assistant Certificate or equivalent qualification.
• Computer competence in MS Office.
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
• Demonstrated commitment to quality improvement initiatives.
• Team player.
• Work with confidentiality, discretion and maturity.

We welcome applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.