Patient Services Assistant

Fresenius Medical Care; Alice Springs; On-site; AUD 52,000 - 70,000; Full time

Job summary

Fresenius Medical Care in Alice Springs is seeking a Patient Service Assistant to support daily dialysis clinic operations, maintain a clean patient environment, assist with meals, transport patients and help with stock and linen. You will work as part of a multidisciplinary team to ensure safety and quality care.

The role requires infection control knowledge, strong organisational and communication skills, basic computer literacy and a commitment to continuous improvement and patient comfort.

Qualifications

• Infection control and hygiene principles applied daily.
• Demonstrated organizational and problem-solving skills.
• Strong communication and teamwork in multidisciplinary settings.
• Basic computer literacy and office skills.

Responsibilities

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Maintains cleanliness of patient environment and stock room.
• Assists with basic food preparation and delivery of nutritional requirements to patients.
• Serves, distributes and collects meals and refreshments for patients and visitors.
• Assists with patient transport from dialysis treatment.
• Restocks consumables and conducts stock takes as required.
• Monitors and orders stock; confirms deliveries and documents inventory.
• Participates in Quality Improvement activities as required by the Dialysis Clinic Manager.

Skills

Infection control

Organizational skills

Communication skills

WHS knowledge

Quality improvement

Food preparation

Office skills

Patient assistance

Computer literacy

Education

Patient Service Assistant Certificate

Job description

Key Responsibilities

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient's environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection
• Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge

Essential Competencies

• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Demonstrated organizational and problem solving skills combined with the ability to work in a self-directed manner
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• Knowledge of Work Health and Safety as it relates to the role within the facility
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated skills in food preparation and presentation
• Basic office skills, including filing and answering telephone enquiries
• Previous experience in patient assistant role
• Basic computer literacy.

Desirable

• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal
• Team player