Office Manager

Green Loo; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

4-day work week

Long-term employment

Supportive team culture

Ownership of role

Job summary

Green Loo Pty, based in Burleigh Heads, is seeking an organised Office Manager to lead a small team and own daily office operations. You will supervise two staff, allocate workloads, train and develop the team, while remaining hands-on with tasks.

The role emphasises customer service, process improvements and reporting to the CEO, with a 4-day work week and a focus on long-term employment and a positive, supportive culture. Experience in manufacturing or warehousing is advantageous.

Qualifications

• 2+ years in office management or supervisory role
• Strong leadership and team management capabilities
• Hands-on, proactive approach with ownership
• Customer service experience including handling complaints
• Excellent communication, organisation and problem-solving skills
• Proficient with office software and business systems
• Ability to prioritise tasks and work independently
• Attention to detail and accuracy
• Experience in manufacturing, warehousing or product-based businesses is an advantage

Responsibilities

• Manage daily office operations, ensuring efficiency and smooth workflow
• Supervise a team of 2 staff, including workload allocation, training and development
• Remain hands-on with daily tasks while supervising overall operation
• Handle customer complaints and ensure timely, professional resolutions
• Coordinate with warehouse team on stock levels, orders, freight and operations
• Develop and improve office processes for accuracy and efficiency
• Assist the CEO with reporting, quality assurance and operational projects

Skills

Leadership

Customer service

Communication

Organisation

Problem solving

Attention to detail

Ownership

Manufacturing/warehousing exposure

Job description

Green Loo is seeking an organised, proactive and hands-on Office Manager to lead a small, close-knit office team. This role will directly supervise a team of currently 2 staff members, while remaining actively involved in daily operations. The successful candidate will take ownership of office operations, ensuring the team works efficiently, independently, and effectively.

Key responsibilities

• Manage daily office operations, ensuring efficiency, productivity and smooth workflow
• Supervise a team of currently 2 team members, including workload allocation, training and staff development
• Remain hands-on with daily office tasks while supervising overall operation
• Handle customer complaints, troubleshoot issues and ensure timely and professional resolutions
• Liaise with the warehouse team regarding stock levels, order fulfilment, freight and other operational requirements
• Develop and improve office procedures and processes to ensure accuracy, efficiency, quality control and customer satisfaction
• Assist the CEO with reporting, quality assurance and operational projects, while independently managing day-to-day office and staff

About you

• 2+ year of experience in office management or a similar supervisory role
• Proven leadership and team management capability
• Hands-on, proactive approach with a strong sense of ownership and accountability
• Strong customer service experience, including handling complaints and resolving issues
• Excellent communication, organisation and problem-solving skills
• Confident using office software and business management systems
• Ability to prioritise tasks, manage competing deadlines and work independently
• Strong attention to detail and commitment to accuracy
• Experience in manufacturing, warehousing or product-based businesses is an advantage

About us

Green Loo is a small, fast-growing, environmentally oriented business based in Burleigh Heads. We operate a 4-day work week (8 hrs/day, 32 hrs/week) with a strong focus on long-term employment and team culture.

• 4-day work week (32 hours)
• Join a growing business with a strong focus on long-term employment
• Work within a positive and supportive team culture
• Take ownership of a varied role with the opportunity to make a real impact