Client Services Support Officer

Kennedy Reid; City of Melbourne; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

WFH after probation

Eastern suburbs location

Superannuation

Job summary

Kennedy Reid is seeking a proactive Client Services Administrator in Melbourne to join a professional services team. You will manage client enquiries, coordinate onboarding, and oversee billing while maintaining accurate records and confidentiality.

You will work closely with internal teams to streamline workflows and deliver timely information, with a pathway to develop your skills in a supportive environment.

Qualifications

• 1+ year of administration, client services or similar professional environment.
• Excellent communication with clients and internal stakeholders.
• Strong organisational skills and attention to detail to manage competing priorities.
• Proactive approach to work with ownership and problem solving.

Responsibilities

• Manage client enquiries and maintain professional relationships with internal and external stakeholders.
• Coordinate client onboarding, documentation and ongoing administrative requirements.
• Monitor workflows and follow up outstanding information to meet deadlines.
• Prepare invoices and assist with general billing administration.
• Maintain accurate client records and confidential documentation.
• Liaise with internal teams to coordinate tasks and resolve outstanding matters.
• Identify opportunities to improve administrative processes and support business operations.

Skills

Communication skills

Organization

Attention to detail

Proactive problem solving

Time management

Tools

CRM software

Invoicing software

Job description

Our client is an established professional services business seeking a proactive Client Services Administrator to join its team.
This is a great opportunity to join a supportive working environment where you'll have the chance to take ownership of your work, develop your skills and contribute to the day-to-day operations of the business.

The Role

Working closely with the wider team, you'll play an important role in managing client administration, coordinating workflows and ensuring work progresses efficiently.
Your responsibilities will include:

• Manage client enquiries and maintain professional relationships with internal and external stakeholders.
  
• Coordinate client onboarding, documentation and ongoing administrative requirements.
  
• Monitor workflows and follow up outstanding information to ensure deadlines are met.
  
• Prepare invoices and assist with general billing administration.
  
• Maintain accurate client records and manage confidential documentation.
  
• Liaise with internal teams to coordinate tasks and resolve outstanding matters.
  
• Identify opportunities to improve administrative processes and support business operations.
  

The Company

Our client is an established professional services business seeking a proactive Client Services Administrator to join its team.
This is a great opportunity to join a supportive working environment where you'll have the chance to take ownership of your work, develop your skills and contribute to the day-to-day operations of the business.

The Role

Working closely with the wider team, you'll play an important role in managing client administration, coordinating workflows and ensuring work progresses efficiently.
Your responsibilities will include:

• Manage client enquiries and maintain professional relationships with internal and external stakeholders.
  
• Coordinate client onboarding, documentation and ongoing administrative requirements.
  
• Monitor workflows and follow up outstanding information to ensure deadlines are met.
  
• Prepare invoices and assist with general billing administration.
  
• Maintain accurate client records and manage confidential documentation.
  
• Liaise with internal teams to coordinate tasks and resolve outstanding matters.
  
• Identify opportunities to improve administrative processes and support business operations.
  

About You

We're open to candidates at different stages of their careers, from experienced Client Services Administrators through to junior professionals with strong transferable skills.

You’ll ideally bring:

• At least 1 year of experience in administration, client services or a similar professional environment.
  
• Strong communication skills and the confidence to follow up with clients and internal stakeholders.
  
• Excellent organisation and attention to detail, with the ability to manage competing priorities.
  
• A proactive approach to your work, with the confidence to take ownership and solve problems.
  

Highly regarded (but not essential):

• Previous experience within an accounting, legal or other professional services environment.
  
• Experience with client management systems, invoicing or compliance-related administration.
  

Why You'll Love This Role

• Competitive salary of $70,000–$85,000 + super, depending on experience.
  
• Opportunity to develop your career within professional services.
  
• WFH flexibility following probation.
  
• Convenient eastern suburbs location.
  
• Varied responsibilities with the opportunity to contribute ideas and improve processes.
  

Interested?

If you're an experienced administrator looking for your next opportunity, or a motivated junior professional ready to develop your career, we'd love to hear from you.