Customer Administration

AccountAbility Recruitment; City of Melbourne; Hybrid; AUD 50,000 - 70,000; Part time

Benefits offered by this job

Hybrid work arrangement

Melbourne CBD location

Job summary

AccountAbility Recruitment in Melbourne is seeking an Administration Assistant to support a small team with order processing, invoicing, and customer enquiries. You will enter orders, manage data in the bespoke CRM, and handle communication with external customers by phone and email.

The successful candidate will have 2-3 years in admin with customer service, strong Excel skills, experience using CRMs, and a can-do attitude.

Qualifications

• 2-3 years experience in an Administration focussed role with customer service elements
• Excellent communication skills and a good phone manner
• Intermediate skills in Excel
• Experience using CRMs for data entry would be a bonus
• Friendly and able to build rapport over phone and email
• Hardworking with high work ethic
• Highly organised and able to work in less structured environments
• Show initiative and be a team player

Responsibilities

• Entering orders and raising invoices
• Managing business enquiries and communication from customers
• Using initiative to get the job done
• Accurate data entry of orders into the bespoke CRM
• Communicating with external customers about orders, delays, and payment methods
• Managing conflicting priorities
• Seeking better ways of working

Skills

Customer service

Data entry

Communication skills

Team player

Tools

Excel

CRM systems

Job description

The role:

• Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.
• Managing business enquiries, and communication from customers
• Using initiative to get the job done
• Ensuring accurate data entry of orders requests into the bespoke CRM
• Communicating with external customers around orders, delays, payment methods
• Managing conflicting priorities
• Using initiative to find solutions to any better ways of working

The successful candidate will:

• Have 2-3 years experience in an Administration focussed role which also had customer service elements
• Have excellent communication skills and a good phone manner
• Has intermediate skills in Excel
• Have experience using CRMs for data entry and any order request data entry would be a bonus
• Be friendly and easily able to build rapport over the phone and email
• Be hardworking and have high work ethic
• Be highly organised and able to work in less structured environments
• Show initiative and motivation and be a team player at all times

On offer:

• This role is on a 3 month contract basis with a view to permanency
• Working from home 1-2 days per week after training
• Melbourne CBD location, close to public transport
• Must be immediately available or have up to 1 week notice