Office Administrator / Accounts Assistant

Vemag Australia; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Vemag Australia is expanding its administration and finance team. This office-based role covers customer service, administration and entry-level receivables, reporting to management and supporting day-to-day operations while developing accounting and office skills.

Role is Monday to Friday, 9:00am–5:00pm, based at head office in Redland Bay, Queensland. Sponsorship is not available.

Qualifications

• Experience in administration, customer service or office support.
• Proficiency in Word, Excel and Outlook.
• Excellent attention to detail and accuracy.
• Strong organization and time management skills.
• Professional communication with phone manners.
• Able to learn new software quickly.
• Ability to work independently and in a team.
• Experience with MYOB or other accounting software desirable.

Responsibilities

• Answer incoming telephone calls and provide exceptional customer service.
• Prepare accurate quotes based on customer needs.
• Process customer orders accurately before dispatch.
• Maintain positive customer relationships through clear communication.
• Order parts for technicians and customers as required.
• Liaise with suppliers and warehouse to ensure smooth fulfilment.
• Maintain company records and filing systems, electronic and physical.
• Follow up on quotes to convert opportunities into sales.
• Monitor customer accounts and follow up outstanding payments.
• Assist with general office administration.

Skills

Attention to detail

Time management

Organizational skills

Professional communication

Independent & team work

Accounting software familiarity

Quotes & order processing

Tools

Microsoft Word

Excel

Outlook

MYOB

Job description

Office Administrator / Accounts Assistant

Vemag Australia is a growing industrial food equipment sales and service company. It performs service and sales in all states of Australia as well as New Zealand. The company has international suppliers providing its products which establishes it as an Australian leader in the industry.

The head office of the company is based in Redland Bay, Queensland.

With the growth of the company, it needs to expand its administration/finance department.

About the Role.

Do you enjoy working with numbers, helping customers and general administration?

This is a diverse, hands-on-role that combines customer service, administration, and entry-level receivables responsibilities.

Reporting directly to management, you will play an important role in supporting the day-to-day operations of the business while developing your skills in accounting and office administration.

This office-based role is currently MONDAY TO FRIDAY from 9:00am - 5:00pm.

UNFORTUNATELY, WE ARE NOT ABLE TO OFFER SPONSORSHIP.

Key Responsibilities.

Answer incoming telephone calls and provide exceptional customer service

Preparing accurate and competitive quotes based on customer needs

Process customer orders accurately and efficiently, ensuring all details are correct before dispatch

Maintain positive customer relationships through clear communication and follow-up

Order parts and supplies for technicians and customers as required

Liaising with suppliers and warehouse to ensure smooth order fulfilment

Maintaining company records and updating filing systems, both electronic and physical

Following up on quotes to convert opportunities into sales

Monitor customer accounts and follow up outstanding payments within agreed trading terms

Assist with general office administration

About You.

Proficiency in word, excel, outlook

Excellent attention to detail and a high level of accuracy

Strong organization and time management skills

Professional communication skills with excellent phone manner

Confidence using computer systems and the ability to learn new software quickly

The ability to work independently while contributing positively to a team environment

Previous experience in administration, customer service or office support

Previous experience using MYOB or other accounting software preparing quotes and orders is desirable