Office Administrator

FNQ Independent Living Support Association Inc; Mackay Regional; On-site; AUD 34,000 - 44,000; Part time

Job summary

FNQ Independent Living Support Association Inc – Mackay QLD is seeking an Office Administrator to join our Mackay office. This permanent part-time role is 30 hours per week, Monday to Friday, with finish times of 4:00pm (Mon-Thu) and 3:00pm on Friday.

The successful candidate will provide front office support, manage phones and emails, maintain records, support HR onboarding, and assist with scheduling and reporting using Microsoft Office and CRM systems.

Qualifications

• Minimum 3 years’ experience in an administrative role
• Strong organisational and time management skills
• Ability to maintain accurate and efficient administrative systems
• Strong oral and written communication skills
• Strong and demonstrated Excel skills, including working with formulas, functions, sorting/filtering and data management
• Strong computer skills, including Microsoft Office, Outlook, CRM systems and platforms
• Capacity to review reports and present findings
• Ability to work both independently and within a team
• Current Class C driver’s licence
• Current Positive Notice or NDIS Worker Screening Clearance, or ability to obtain one
• Experience in a quality assurance or compliance-focused environment
• Relevant studies or experience related to community services or administration
• Rostering experience
• Experience in the disability, aged care, or quality/compliance sectors would be highly regarded.

Responsibilities

• Reception and front office support
• Answering phones and responding to email enquiries
• Greeting visitors and assisting staff, clients, and stakeholders
• General administrative support to Service Manager and Client Managers
• Supporting day to day office needs and functions
• Maintaining records, registers, and filing systems
• Staff Onboarding & HR Support
• Some data analysis including Microsoft excel.
• Reviewing / sorting / analysing excel reports
• Supporting staff compliance and administrative processes
• Assisting with meeting coordination, and day-to-day office tasks
• Rostering Support
• Occasional out of office duties - such as collecting supplies, roster drop offs etc

Skills

Time management

Organisation

Communication

Microsoft Office

CRM systems

Data analysis

Teamwork

Driver's licence

NDIS clearance

Tools

Microsoft Office

Outlook

CRM systems

Excel

Job description

FNQ Independent Living Support Association Inc – Mackay QLD

Office Administrator
Approx 30 hours per week

Permanent Part Time

Office Based
ILSA – Mackay

Are you an organised and friendly administrator who enjoys variety, teamwork, and keeping things running smoothly?

ILSA is looking for a reliable and experienced Office Administrator to join our Mackay office team.

This role would suit someone looking for consistent part-time work in a supportive and values-driven organisation, with some flexibility to pick up extra hours from time to time.

Hours of work

This is a 30 hours per week, Monday to Friday position, with some flexibility around start times.

The required finish times are:

• Monday–Thursday: 4:00pm

• Friday: 3:00pm

Start times can be discussed with the successful applicant, provided the required weekly hours are worked and the above finish times are met.

About us

ILSA Mackay is a local non-profit organisation providing in-home and community-based support services to people living with disability. We are passionate about delivering quality services and building genuine relationships with the people we support, their families, and our team.

We pride ourselves on being approachable, flexible, and supportive, and our staff often tell us that ILSA is a great place to work because we genuinely care.

About the role

As our Office Administrator, you will play an important part in helping the office operate efficiently and professionally. You will be the kind of person who enjoys being helpful, stays calm under pressure, and takes pride in being organised and thorough.

Your duties will include:

• Reception and front office support

• Answering phones and responding to email enquiries

• Greeting visitors and assisting staff, clients, and stakeholders

• General administrative support to Service Manager and Client Managers

• Supporting day to day office needs and functions

• Maintaining records, registers, and filing systems

• Staff Onboarding & HR Support

• Some data analysis including Microsoft excel.

• Reviewing / sorting / analysing excel reports

• Supporting staff compliance and administrative processes

• Assisting with meeting coordination, and day-to-day office tasks

• Rostering Support

• Occasional out of office duties - such as collecting supplies, roster drop offs etc

About you

To be successful in this role, you will be:

• Friendly, professional, and dependable

• Well organised with strong attention to detail

• Able to manage competing priorities and work efficiently

• Comfortable working independently as well as part of a team

• Confident using Microsoft Office, Outlook and reviewing reports

• Confident in using CRM systems and platforms

• A strong communicator with a helpful and positive approach

Essential criteria

• Minimum 3 years’ experience in an administrative role

• Strong organisational and time management skills

• Ability to maintain accurate and efficient administrative systems

• Strong oral and written communication skills

• Strong and demonstrated excel skills, including working with formulas, functions, sorting/filtering and data management

• Strong computer skills, including Microsoft Office, Outlook, CRM systems and platforms

• Capacity to review reports and present findings

• Ability to work both independently and within a team

• Current Class C driver’s licence

• Current Positive Notice or NDIS Worker Screening Clearance, or ability to obtain one

Desirable

• Experience in a quality assurance or compliance-focused environment

• Relevant studies or experience related to community services or administration

• Rostering experience

• Experience in the disability, aged care, or quality/compliance sectors would be highly regarded.