Administration Officer

IFYS; Maroochydore; On-site; AUD 64,000 - 79,000; Part time

Benefits offered by this job

Training opportunities including MAYBO

IT equipment provided

Wellbeing reimbursement

EAP access

Salary packaging options

Job summary

IFYS Supports by Design on the Sunshine Coast is hiring an Administration Officer in a permanent part-time role. You will support day-to-day admin of the program, respond to enquiries, and maintain staff rosters to ensure services are coordinated and delivered.

This not-for-profit employer offers a base salary of 71,577 AUD per year pro rata, salary packaging options, training, IT equipment, wellbeing reimbursement and access to EAP.

Qualifications

• Experience in a similar Administration role.
• Strong interpersonal, written and verbal communication skills.
• Excellent time management and prioritisation skills.
• Attention to detail and accuracy.

Responsibilities

• First point of contact for staff via telephone enquiries and electronic communication, maintaining records of incoming enquiries.
• Establish rosters for disability arrangements across the region in accordance with program requirements.
• Support quoting processes for new business requests, establish service agreements and onboard new staff.
• Assist in data collection, conduct auditing, main records and participate in continuous improvement strategies.
• Timely and accurate completion of general administration duties, proficient in reporting systems, Client Management System (CMS), PRODA.
• Maintain knowledge of and adhere to IFYS Limited Policies and Procedures and relevant legislation.

Skills

Interpersonal skills

Written communication

Verbal communication

Time management

Attention to detail

Tools

CMS

PRODA

Microsoft Office

Job description

For over 46 years, IFYS Supports by Design has empowered Australians with disabilities and their families through tailored, holistic support. As a not-for-profit, inclusive employer, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

We celebrate diversity and difference in our communities and encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

The Opportunity

IFYS Supports by Design has an opportunity for an Administration Officer to join the Sunshine Coast team in a permanent part-time position.As the Administration Officer, you will support the day-to-day administration of the Supports by Design program, respond to program enquiries, and maintain employee rosters to ensure services are effectively coordinated and delivered.

What's on offer?

• 56 hours per fortnight (9:00am to 2:36pm Monday to Friday)
• Salary base $71,577per annum pro rata + superannuation
• Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
• Training opportunities including MAYBO, Sanctuary training
• IT equipment and work phone provided
• Inclusive and supportive work environment
• Annual $250 personal wellbeing reimbursement benefit towards eligible activities
• Free access to the CALM Premium App + Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities

• First point of contact for staff via telephone enquiries and electronic communication, maintaining records of incoming enquiries
• Establish rosters for disability arrangements across the region in accordance with program requirements
• Support quoting processes for new business requests, establish service agreements and onboard new staff
• Assist in data collection, conduct auditing, main records and participate in continuous improvement strategies
• Timely and accurate completion of general administration duties, proficient in reporting systems, Client Management System (CMS), PRODA
• Maintain knowledge of and adhere to IFYS Limited Policies and Procedures and relevant legislation

Key skills and attributes required

• Experience in a similar Administration role
• Strong interpersonal, written and verbal communication skills
• Excellent time management and prioritisation skills
• Attention to detail and accuracy
• Experience with CMS, PRODA
• Experience with Microsoft Office Suite including Outlook, Excel, Word and PowerPoint

Must hold or be willing to obtain if successful

• Paid Blue Card (Working with Children Check)
• NDIS Workers Screening Check (or Yellow Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (IFYS will complete a new check through our systems)
• Valid Queensland Driver’s Licence with no restrictions
• Ability to provide two recent line manager references including your current employer

Applications close: 5:00pm Monday the 26th of October 2026.

We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities. As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.

It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.