Office Administrative Assistant

Fix Auto; Brisbane; On-site; AUD 52,000 - 65,000; Full time

Job summary

Fix Auto is seeking an Office Administrator to act as a pivotal hub in a busy office. You will manage day-to-day admin, reception duties, inventory control, and provide cross-functional support to Finance, Operations and Marketing teams.

Key responsibilities include handling enquiries, processing invoices, maintaining records and coordinating with franchisees nationwide. The role requires a Diploma and 1–3 years of admin experience, with strong MS Office skills and a proactive, customer-focused

Qualifications

• Secondary School Diploma required.
• 1–3 years' experience in an administrative role preferred.
• Proficient with Microsoft Office Suite.
• Proven organizational and time management skills.
• Resourceful and flexible with strong work ethic.

Responsibilities

• Provide Administrative support to the business including brand franchises nationally.
• Answer inbound calls and email enquiries from franchisees and staff.
• Be first point of contact from customers to the support office.
• Process product sales, inventory management and distribution with Products team.
• Support Marketing with materials and equipment orders from central stock.
• Assist Finance with processing invoices, quotes and payments.
• Maintain files and records up to date.
• Allocate jobs and seek authorisations within insurance and fleet companies.
• Maintain office organization and general support duties.
• Demonstrate exceptional customer service and self-management in a dynamic environment.

Skills

Microsoft Office Suite

Customer service

Organizational skills

Time management

Initiative & problem solving

Integrity & accountability

Education

Secondary School Diploma

Tools

Outlook

Word

Excel

PowerPoint

Job description

As the Office administrator you will be one of the most important people in the office and a key lynchpin in ensuring an effective and efficiently run business. This broad aspect role provides a diverse and engaging experience with personal and professional development opportunities as the business grows.

You will be responsible for the day-to-day administration, phone reception, secretarial duties, inventory management as well as supporting with marketing and managing facility requirements and maintenance while having the opportunty to support departments such as Finance and Operations.

Key responsibilities include responding to incoming enquiries, managing work authorisations, stock inventory management and distribution.

Duties Include:

• Provide Administrative support to the business including numerous brand fracnhisees nationally.
• Answering all inbound calls and email enquiries and requests from franchisees and staff.
• Act as first point of contact from customers that come through to the the support office.
• Work with the Products team to process product sales internally and externally including inventory management and distribution.
• Work with the Marketing team to support with materials, products, equipment as ordered by franchisees from the central stock.
• Support Finance department where required with processing invoices, quotes and payments
• Keeping Files and records up to date
• Allocating jobs, seeking authorisations within insurance and fleet companies.
• Maintaining office organisation and general support duties.
• Demonstrated ability to providing exceptional customer service
• Demonstrated ability to self-manage priorities in a dynamic work environment
• Strong work ethic and commitment to deliver outcomes efficiently
• Ability to take initiative and problem solve
• Integrity and takes accountability for own actions

Skills and qualifications

• Secondary School Diploma required.
• 1-3 years' experience in an administrative role preferred.
• Knowledge of office procedures and practices.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Power Point).
• Proficient in learning online platforms and systems.
• Resourceful and flexible.
• Proven organizational and time management skills.