Office Administration and Assistant

PLUMBCAD; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

PLUMBCAD in Heidelberg West, Melbourne, is seeking an motivated Administration Assistant to support a busy plumbing operation. You will handle data entry, documentation processing, and daily admin tasks to keep the business running smoothly.

The ideal candidate is highly organised, enjoys learning new computer systems, and communicates clearly with customers and tradespeople. You will be comfortable pitching in across tasks to meet deadlines in a fast-paced environment.

Qualifications

• Has previous administration or office experience.
• Highly organised with the ability to manage multiple tasks.
• Strong written and verbal communication skills.
• Confident speaking with customers and tradespeople.
• Good computer skills and comfortable learning new systems.
• Excellent attention to detail.
• Willing to pitch in wherever needed.
• Able to prioritise urgent tasks in a busy environment.

Responsibilities

• Answer incoming phone calls and emails.
• Booking and scheduling jobs.
• Assisting with daily scheduling and job allocation.
• Communicating with customers regarding bookings, attendance and updates.
• Creating and updating jobs in our job management system.
• Reviewing completed jobs and ensuring required information has been provided.
• Following up job notes, photos and documentation.
• Assisting with purchase orders and supplier documentation.
• General data entry and administration.

Tools

Job management system

Job description

We’re a busy, plumbing company based in Heidelberg West and we’re looking for a motivated, efficient and tech‑minded Administration Assistant to join our team. This role is ideal for someone who is organised, eager to learn, and confident with computers.

You will be responsible for managing data entry tasks, processing documentation, and supporting the day-to-day administrative operations that keep our business running efficiently. This role is essential to ensuring accurate records, timely communication, and organisational excellence across the company.

Key responsibilities

• Answering incoming phone calls and emails
• Booking and scheduling jobs
• Assisting with daily scheduling and job allocation
• Communicating with customers regarding bookings, attendance and job updates
• Creating and updating jobs in our job management system
• Reviewing completed jobs and ensuring required information has been provided
• Following up job notes, photos and documentation
• Assisting with purchase orders and supplier documentation
• General data entry and administration

About you

• Has previous administration or office experience
• Is highly organised and able to manage multiple tasks
• Has strong written and verbal communication skills
• Is confident speaking with customers and tradespeople
• Has good computer skills and is comfortable learning new systems
• Has excellent attention to detail.
• Is happy to pitch in wherever needed
• Can prioritise urgent tasks in a busy environment