Admin & Service Coordinator - Pest Management

Recruit Shop Pty Ltd; Wollongong City Council; On-site; AUD 41,000 - 48,000; Part time

Benefits offered by this job

Superannuation

On-site parking

Job summary

Possum Busters is seeking a friendly, organised office-based administrator to support scheduling, bookings, quotes, and customer service for a pest management team in Thirroul.

This busy role is part-time (2 days per week: Wednesday and Friday), 8:30 am–5:00 pm, with on-site parking. Prior admin or scheduling experience is preferred; familiarity with Xero and Fergus is a bonus. Training provided.

Qualifications

• Experience in an administration-based role, with scheduling trades preferred.
• Knowledge of pest management is beneficial but not required.
• Strong customer service and time management skills.
• Proficiency with computer systems; Xero and Fergus experience desirable.

Responsibilities

• Answer a high volume of incoming calls and respond to booking inquiries.
• Organise jobs for technicians across Sydney, Wollongong, Southern Highlands, Central Coast, and Canberra.
• Provide high level customer service to clients and property managers.
• Write quotes based on client needs.
• Manage schedules and ensure timely service delivery.
• Support the wider team during busy periods or staff absence.

Skills

Administration

Scheduling

Customer service

Xero

Fergus

Flexible

Tools

Xero

Fergus

Job description

• EARN $30 - $35 per hour + Superannuation | Part-Time Office Based Role

• Reputable Business with 20+ Years of Experience in Pest Management

• Small Team in Thirroul | 10 Mins to the Beach | Dynamic Fast-Paced Role

• 2 Days Pw | Wednesday and Friday | 8.30 am - 5 pm | Immediate Start

About The Company

Possum Busters is Australia's most trusted possum removal company, providing effective pest management solutions. We pride ourselves on our exceptional customer service and commitment to quality, making us a leader in the industry.

About The Opportunity

In this role, you will play a crucial role in ensuring our operations run smoothly and efficiently. This is a busy office-based role in Thirroul, close to the beach with on-site parking, and candidates who live locally are encouraged to apply!

Some of your responsibilities will include:

• Answering a high volume of incoming calls and responding to booking inquiries
• Organising jobs for technicians across Sydney, Wollongong, Southern Highlands, Central Coast, and Canberra
• Providing a high level of customer service to all clients and property managers
• Writing up quotes based on client needs
• Managing schedules and ensuring timely service delivery
• Flexibility to support the wider team during busy periods or sick leave and annual leave

About You

The successful candidate will have:

• Experience in a similar administration-based role, and experience scheduling trades would be ideal!
• Knowledge of pest management (ideal but not essential, as full training will be provided)
• Strong customer service skills and excellent time management abilities
• Proficient computer skills, including experience with systems such as Xero and Fergus, would be desirable
• A flexible attitude and ability to work in a fast-paced environment