Office Admin & Customer Support Specialist

Essential Touch Victoria; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Training and ongoing support

No weekend work

Friendly team environment

Growth opportunities

Job summary

Essential Touch Victoria in Moonee Ponds, Melbourne VIC, is seeking an Administration & Customer Service Officer to join our busy office. This full-time role handles front-line enquiries, recruitment support, and day-to-day administrative tasks, with training and ongoing support provided.

A friendly, organized communicator will thrive in our team. You will work Monday to Friday in a collaborative office environment with a focus on customer service and operational efficiency.

Qualifications

• Experience in administration, reception or customer service.
• Strong written and verbal communication skills.
• Excellent phone communication and professional manner.

Responsibilities

• Answer incoming phone calls professionally and assist with client and staff enquiries.
• Act as the first point of contact for cleaning staff, responding to general enquiries and escalating matters where required.
• Make outgoing calls to clients regarding appointment confirmations, service enquiries and general updates.
• Respond to customer enquiries via phone and email in a timely and professional manner.
• Assist with managing client concerns, complaints and service-related enquiries.
• Manage recruitment enquiries, review applications and contact potential cleaning staff.
• Conduct initial phone screenings and coordinate interviews for prospective cleaners.
• Assist with onboarding new employees, including collecting required documentation and maintaining employee records.
• Maintain accurate client and staff information across internal systems.
• Complete general administrative duties, including data entry, filing and email correspondence.
• Work closely with management to ensure smooth day-to-day office operations.

Skills

Administration

Reception

Customer service

Phone handling

Job description

Essential Touch Victoria in Moonee Ponds, Melbourne VIC, is seeking an Administration & Customer Service Officer to join our busy office. This full-time role handles front-line enquiries, recruitment support, and day-to-day administrative tasks, with training and ongoing support provided.

A friendly, organized communicator will thrive in our team. You will work Monday to Friday in a collaborative office environment with a focus on customer service and operational efficiency.