Administration & Customer Service Officer

Essential Touch Victoria; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Training and ongoing support

No weekend work

Friendly team environment

Growth opportunities

Job summary

Essential Touch Victoria in Moonee Ponds, Melbourne VIC, is seeking an Administration & Customer Service Officer to join our busy office. This full-time role handles front-line enquiries, recruitment support, and day-to-day administrative tasks, with training and ongoing support provided.

A friendly, organized communicator will thrive in our team. You will work Monday to Friday in a collaborative office environment with a focus on customer service and operational efficiency.

Qualifications

• Experience in administration, reception or customer service.
• Strong written and verbal communication skills.
• Excellent phone communication and professional manner.

Responsibilities

• Answer incoming phone calls professionally and assist with client and staff enquiries.
• Act as the first point of contact for cleaning staff, responding to general enquiries and escalating matters where required.
• Make outgoing calls to clients regarding appointment confirmations, service enquiries and general updates.
• Respond to customer enquiries via phone and email in a timely and professional manner.
• Assist with managing client concerns, complaints and service-related enquiries.
• Manage recruitment enquiries, review applications and contact potential cleaning staff.
• Conduct initial phone screenings and coordinate interviews for prospective cleaners.
• Assist with onboarding new employees, including collecting required documentation and maintaining employee records.
• Maintain accurate client and staff information across internal systems.
• Complete general administrative duties, including data entry, filing and email correspondence.
• Work closely with management to ensure smooth day-to-day office operations.

Skills

Administration

Reception

Customer service

Phone handling

Job description

Administration & Customer Service Officer

Essential Touch Victoria – Moonee Ponds VIC

Location: Moonee Ponds, Melbourne VIC
Employment Type: Full-Time
Hours: Monday – Friday, 9:00am – 5:00pm

About Us

Essential Touch Victoria Pty Ltd

Essential Touch Victoria is a growing Melbourne-based cleaning company providing professional domestic cleaning services to aged-care clients, as well as residential and commercial cleaning services.

We are seeking a friendly, organized and reliable Administration & Customer Service Officer to join our team at our Moonee Ponds office.

This is a busy, phone-based administrative role suited to someone who enjoys communicating with people, providing excellent customer service and supporting the daily operations of a growing business.

About the Role

You will play an important role in the day-to-day running of our office, acting as the first point of contact for clients and cleaning staff, managing incoming enquiries and assisting with the recruitment and onboarding of new cleaners.

Key Responsibilities

• Answer incoming phone calls professionally and assist with client and staff enquiries.
• Act as the first point of contact for cleaning staff, responding to general enquiries and escalating matters where required.
• Make outgoing calls to clients regarding appointment confirmations, service enquiries and general updates.
• Respond to customer enquiries via phone and email in a timely and professional manner.
• Assist with managing client concerns, complaints and service-related enquiries.
• Manage recruitment enquiries, review applications and contact potential cleaning staff.
• Conduct initial phone screenings and coordinate interviews for prospective cleaners.
• Assist with onboarding new employees, including collecting required documentation and maintaining employee records.
• Maintain accurate client and staff information across internal systems.
• Complete general administrative duties, including data entry, filing and email correspondence.
• Work closely with management to ensure smooth day-to-day office operations.

About You

We are looking for someone who is confident on the phone, highly organized and comfortable managing multiple responsibilities in a busy office environment.

To be successful in this role, you will have:

• Previous experience in administration, reception or customer service.
• Excellent phone communication skills and a friendly, professional manner.
• Strong written and verbal communication skills.
• Good computer skills, including google sheets or excel.
• Strong organizational skills and excellent attention to detail.
• The ability to multitask and prioritise responsibilities effectively.
• Confidence handling customer enquiries and resolving issues professionally.
• A proactive attitude and the ability to work independently and within a team.
• A high level of reliability, punctuality and professionalism.
• The ability to handle confidential client and employee information appropriately.

Previous experience in recruitment, administration or the cleaning and aged-care industries will be highly regarded but is not essential.

What We Offer

• Full-time, Monday to Friday office hours.
• No weekend work.
• A friendly and supportive team environment.
• Training and ongoing support.
• A varied role combining customer service, administration and recruitment.
• The opportunity to grow with an expanding Melbourne-based business.