Government Customer Contact Specialist

Department of Jobs, Skills, Industry and Regions; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Flexible work arrangements

Supportive team environment

Job summary

Department of Jobs, Skills, Industry and Regions in Victoria is seeking a Customer Contact Centre Officer to provide accurate information and high-quality service to Victorians across phone, email, and digital channels. You will be the first point of contact for enquiries about programs, grants and initiatives, delivering timely guidance while escalating complex issues as needed.

With experience in fast-paced customer-facing environments and familiarity with CRM software, you will work

Qualifications

• Experience in fast-paced customer-facing environments.
• Government experience is beneficial.
• Familiarity with customer relationship management software or willingness to learn.

Responsibilities

• Deliver exceptional customer service and information across channels.
• Respond via phone, email, webchat and digital channels.
• Assess client needs and resolve enquiries; escalate complex matters as needed.
• Contribute to knowledge resources and continuous improvement initiatives.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Department of Jobs, Skills, Industry and Regions in Victoria is seeking a Customer Contact Centre Officer to provide accurate information and high-quality service to Victorians across phone, email, and digital channels. You will be the first point of contact for enquiries about programs, grants and initiatives, delivering timely guidance while escalating complex issues as needed.

With experience in fast-paced customer-facing environments and familiarity with CRM software, you will work