NSW Service Desk Coordinator — AV/UC Support

Pro AV Solutions Pty Ltd; Sydney; Hybride; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Training & development

Supportive team culture

Employee Assistance Program (EAP)

Birthday vouchers

Résumé du poste

Pro AV Solutions Pty Ltd in Sydney is seeking a Service Desk Coordinator to join our NSW team. The role supports delivering high-quality managed services, coordinating requests to meet SLAs, and ensuring clear communications between clients, technicians, and internal teams.

The role offers flexibility across NSW locations with base options in Surry Hills or Frenchs Forest. The ideal candidate is organized, calm under pressure, and committed to delivering a positive service experience.

Qualifications

• Experience in administration, service coordination, or a service-based role.
• Strong organisational and time-management skills with the ability to manage competing priorities.
• Clear and confident written and verbal communication skills.
• High attention to detail and a strong sense of accountability.
• Customer-focused mindset with the ability to build rapport and trust.
• Proactive, flexible, and solution-oriented approach.
• Proficiency in Microsoft 365.
• Experience in AV, IT, or UC service environments is advantageous but not essential.

Responsabilités

• Manage incoming service requests in line with customer SLAs.
• Create, update, and monitor AVCare tickets within the service platform.
• Allocate service resources and coordinate service activities.
• Conduct daily ticket reviews to identify priorities, follow-ups, and escalations.
• Prepare client documentation, reports, and service communications.
• Support invoicing processes for completed service tickets.
• Build and maintain strong, professional relationships with clients.
• Act as a reliable point of coordination between clients, technicians, and internal teams.
• Follow established IT Service Management (ITSM) practices to support consistent handling of service requests, incidents, escalations, and SLA commitments.

Connaissances

Administration

Service coordination

Time management

Written and verbal communication

Attention to detail

Customer-focused

Proactive problem solving

Outils

Microsoft 365

Description du poste

Pro AV Solutions Pty Ltd in Sydney is seeking a Service Desk Coordinator to join our NSW team. The role supports delivering high-quality managed services, coordinating requests to meet SLAs, and ensuring clear communications between clients, technicians, and internal teams.

The role offers flexibility across NSW locations with base options in Surry Hills or Frenchs Forest. The ideal candidate is organized, calm under pressure, and committed to delivering a positive service experience.