Nsw Technology Program Coordinator

Pro AV Solutions Pty Ltd; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work vehicle

Phone

Laptop

Employee assistance program

Birthday gift vouchers

Training opportunities

Job summary

Pro AV Solutions Pty Ltd in Sydney is seeking a Technology Program Coordinator to oversee AV-UC projects and coordinate technical delivery with a customer-focused approach.

This hybrid role blends engineering know-how with service leadership, offering the chance to drive improvements, train customers, and work with a supportive team.

Qualifications

• Bachelor's degree in engineering or information technology; highly desirable.
• 5 years of experience in AV-UC or technology integration.
• Proven ability to manage complex, multi-phase projects with customer-facing components.
• Experience delivering customer training and support for technical solutions.
• Excellent written and verbal communication skills to engage diverse audiences.
• Comprehensive knowledge of AV-UC systems, including equipment and installation processes.
• Familiarity with system monitoring tools.
• ITIL certification is an advantage.

Responsibilities

• Maintain accurate, up-to-date engineering documentation across the project lifecycle.
• Coordinate across PMO, Engineering, Sales, Design and Managed Services teams.
• Monitor project budgets and resources to keep projects on track.
• Conduct quality checks to ensure standards and customer specifications.
• Build and maintain strong customer relationships with ongoing consultation and support.
• Generate detailed reports on project progress and feedback insights.

Skills

Project management

Customer communication

Stakeholder management

Problem solving

Attention to detail

Education

Bachelor's degree in engineering, Information Technology

Tools

System monitoring tools

Job description

Pro AV Solutions is Australia's leading workplace technology integration organisation. We are a workplace where our people feel inspired, fulfilled and safe. We will provide the ideal candidate with a welcoming group of people to work with, a competitive remuneration package including a work vehicle, phone and laptop, as well as access to an employee assistance program and just an overall great place to work. Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named by The Australian as one of the Best Places to Work.

Our NSW office is seeking a skilled and personable Technology Program Coordinator to join our team where you will be responsible for overseeing and coordinating all technical aspects of Audio-Visual and Unified Communications (AV-UC) projects. This role is a hybrid of technical expertise and customer service, ideal for a proactive individual who can combine project management skills with customer-focused leadership to contribute to a smooth, exceptional experience for all customers while driving ongoing improvements across projects and operations.

Key Responsibilities:

• Engineering Documentation: Maintain accurate, up-to-date records for every stage of the project lifecycle.
• Stakeholder Communication: Serve as the central point of contact for technical program inquiries, coordinating across the PMO, Engineering, Sales, Design, and Managed Services teams.
• Budget and Resource Monitoring: Monitor project budgets and resources for engineering, making necessary adjustments to ensure projects remain on track.
• Quality Assurance: Conduct quality checks throughout each stage of delivery to ensure compliance with PAVS' standards and customer specifications.
• Customer Relationship Management: Build and maintain strong relationships with customers, providing ongoing consultation and support.
• Reporting: Generate detailed reports on project progress, user experience metrics, and feedback insights to support decision-making and identify areas for improvement.

Key Experience & Capabilities:

• Bachelor's degree in engineering, Information Technology or a related field highly desirable.
• 5 years of experience in the AV-UC or technology integration sectors.
• Proven ability to manage complex, multi-phase projects with significant customer-facing components.
• Experience in delivering customer training and support for technical solutions.
• Excellent written and verbal communication skills to engage diverse audiences effectively.
• Comprehensive knowledge of AV-UC systems, including equipment, installation processes, and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Familiarity with system monitoring tools and performance metrics.
• ITIL certification is an advantage.

We believe that our people are our greatest asset, and we value and reward committed team members. We have a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more!

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.