NOC Service Assurance Engineer - 24x7 Ops & Incident Lead

Foxtel Group; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Fox Flex

Free Foxtel products

Birthday & Volunteer Leave

VIP Event Tickets

Fox Fit wellbeing program

Lunch-hour no meetings

Résumé du poste

Foxtel Group’s 24x7 Network Operations Centre is seeking an experienced NOC engineer to monitor, identify and respond to faults across streaming, IP delivery, CDN, broadcast and technology platforms. The role is onsite in Australia with a rotating night/weekend roster.

You will coordinate incident response, communicate with stakeholders, maintain incident records and drive improvements to ensure service continuity and platform stability.

Qualifications

• Approximately five years’ experience in a NOC, service assurance, technical operations or network support environment.
• Experience supporting enterprise networks, OTT, streaming, video or media technology platforms.
• Strong understanding of ITIL-based incident, problem and change management.
• Knowledge of IP networks, OTT services, CDN architectures and streaming platforms.
• Experience with monitoring and ticketing tools as listed.
• Availability to work a 24x7 rotating roster, including nights and weekends.

Responsabilités

• Proactively monitor network alerts, platform events and OTT service performance.
• Troubleshoot, resolve and escape incidents to minimise downtime and customer impact.
• Coordinate major incidents, including triage, technical response, stakeholder updates and resolution activities.
• Act as an escalation point for customer-impacting incidents, including initiating SMS alarms and BCP first-event notifications.
• Monitor streaming IP delivery platforms and associated systems.
• Work with internal teams and third-party providers during incidents, planned maintenance and scheduled events.
• Maintain accurate incident records, operational reports and monitoring systems.
• Manage service assurance processes against service-level agreements and performance measures.
• Support change control, acceptance testing and controlled deployment of live changes.
• Conduct routine checks and audits to identify vulnerabilities, performance issues and improvement opportunities.
• Create clear incident communications, briefings, troubleshooting guides and operational documentation.
• Improve platform performance and stability through process improvements, reporting, scripting and automation.

Connaissances

NOC operations

Incident management

Stakeholder communication

Documentation

Scripting (Linux/Windows)

Formation

Bachelor's degree in Computer Science / Information Technology (desirable)

Outils

New Relic

ServiceNow

Jira

Confluence

AppDynamics

CloudWatch

Kibana

Youbora

Description du poste

Foxtel Group’s 24x7 Network Operations Centre is seeking an experienced NOC engineer to monitor, identify and respond to faults across streaming, IP delivery, CDN, broadcast and technology platforms. The role is onsite in Australia with a rotating night/weekend roster.

You will coordinate incident response, communicate with stakeholders, maintain incident records and drive improvements to ensure service continuity and platform stability.