Service Assurance Engineer

Foxtel Group; Perth; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Fox Flex hybrid work model

Free Foxtel products and discounts

Birthday/Cultural & Volunteer Leave

VIP experiences: events and premieres

Fox Fit wellbeing program

Meeting-free lunch hours and Friday PM

Job summary

Foxtel Group is seeking a skilled NOC Engineer to monitor and respond to faults across streaming, IP delivery, CDN and broadcast platforms from our Australia–Artarmon site. The role operates on a rotating roster with regular night and weekend shifts, contributing to incident response and business continuity.

Five years in a NOC or technical operations environment is preferred, with experience in OTT, IP networks and CDN architectures.

Qualifications

• Approximately five years’ experience in a NOC or technical operations role.
• Experience supporting enterprise networks, OTT, streaming or media platforms.
• Strong ITIL-based incident, problem and change management knowledge.
• Knowledge of IP networks, OTT services and CDN architectures.
• Familiarity with Linux/Windows scripting and monitoring systems.

Responsibilities

• Proactively monitor network alerts, platform events and OTT performance.
• Troubleshoot incidents to minimise downtime and customer impact.
• Coordinate major incidents with triage, tech response and stakeholder updates.
• Act as escalation point for customer-impacting incidents and notifications.
• Monitor streaming IP delivery platforms and related systems.
• Collaborate with internal teams and third-party providers during incidents and maintenance.
• Maintain accurate incident records, reports and monitoring dashboards.
• Manage service assurance against SLAs and performance metrics.
• Support change control and controlled deployment of live changes.
• Conduct routine checks to identify vulnerabilities and improvement opportunities.
• Create incident communications, troubleshooting guides and documentation.
• Drive platform performance and stability through process improvements and automation.

Skills

NOC experience

Incident management

ITIL framework

Analytical thinking

Communication skills

Documentation

Scripting (Linux/Windows)

Monitoring tools

OTT/video knowledge

Education

CS/IT degree or related field

Tools

New Relic

ServiceNow

Jira

Confluence

AppDynamics

CloudWatch

Kibana

Youbora

Job description

Description

As part of our 24x7 Network Operations Centre team, you will monitor, identify and respond to faults across streaming, IP delivery, CDN, broadcast and technology platforms. You’ll play a critical role in minimising customer impact by coordinating incident response, communicating with stakeholders and supporting business continuity and disaster recovery processes.

This is an onsite role operating on a rotating roster, including regular night and weekend shifts.

Application Deadline: 11 December 2026

Department: Group Technology

Location: Australia - Artarmon

Key Responsibilities

• Proactively monitor network alerts, platform events and OTT service performance.
• Troubleshoot, resolve and escape incidents to minimise downtime and customer impact.
• Coordinate major incidents, including triage, technical response, stakeholder updates and resolution activities.
• Act as an escalation point for customer-impacting incidents, including initiating SMS alarms and BCP first-event notifications.
• Monitor streaming IP delivery platforms and associated systems.
• Work with internal teams and third-party providers during incidents, planned maintenance and scheduled events.
• Maintain accurate incident records, operational reports and monitoring systems.
• Manage service assurance processes against service-level agreements and performance measures.
• Support change control, acceptance testing and controlled deployment of live changes.
• Conduct routine checks and audits to identify vulnerabilities, performance issues and improvement opportunities.
• Create clear incident communications, briefings, troubleshooting guides and operational documentation.
• Improve platform performance and stability through process improvements, reporting, scripting and automation.

About your experience

• Approximately five years’ experience in a NOC, service assurance, technical operations or network support environment.
• Experience supporting enterprise networks, OTT, streaming, video or media technology platforms.
• Strong understanding of incident, problem and change management within an ITIL framework.
• Knowledge of IP networks, IP video technologies, OTT services and CDN architectures.
• Understanding of application deployment, DRM and device environments including iOS, Android and Connected TV.
• Experience using monitoring, observability and ticketing tools such as New Relic, ServiceNow, Jira, Confluence, AppDynamics, CloudWatch and Kibana.
• Exposure to OTT monitoring tools such as Youbora is desirable.
• Network troubleshooting experience, including SSH and PuTTY.
• Familiarity with Linux and Windows scripting, web technologies and monitoring-system administration.
• Strong analytical, diagnostic, communication and documentation skills.
• Availability to work a 24x7 rotating roster, including nights and weekends.
• A qualification in Computer Science, Information Technology or a related field is desirable, though equivalent practical experience will be considered.

Life at Foxtel Group

A career with us means working across one or more of our brands including Foxtel, Kayo Sports, BINGE, Fox Sports and Foxtel Media. When you join, the Perks at Work are taken care of:

• You’re part of Fox Flex, our hybrid way of working with time spent at home and on campus
• Free & discounted products including Foxtel, Foxtel Broadband, Kayo Sports and BINGE
• Special days away from work for Birthday, Cultural & Volunteer Leave
• VIP Experiences: Free tickets to sporting events, red carpet premieres, advance screenings, and behind-the-scenes tours.
• Access to our holistic Fox Fit wellbeing program
• Company-wide meeting-free lunch hours and Friday afternoons