Operations Centre Team Engineer

Peoplebank; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Peoplebank is seeking a Network Operations Engineer to join their 24x7 operations team in West Sydney. You will monitor, triage and coordinate incident resolution across a large-scale telecommunications environment to ensure service availability and performance.

This role emphasizes proactive monitoring, fault escalation, and swift service restoration, working with internal teams, external partners and international carriers.

Qualifications

• Experience in telecommunications network operations and service assurance.
• Proven incident management and fault escalation experience.
• Understanding of network technologies and high availability environments.

Responsibilities

• Proactively monitor network infrastructure and services to detect faults.
• Log and track trouble tickets; escalate to appropriate teams.
• Coordinate incident responses across internal teams and external carriers.
• Support major outages and high-priority incidents with actionable updates.
• Maintain accurate incident records and communicate with stakeholders.
• Participate in continuous improvement of operational processes.

Skills

Fault management

Incident coordination

NOC operations

Troubleshooting

Stakeholder engagement

Customer service focus

Multi-vendor environments

Education

Networking certifications

Tools

Ticketing platforms

OSS familiarity

Job description

• This is a shift role working on a 24x7 rotating roster - 4 days on/4 days off

• West Sydney
• 2-day shift (7/7) & 2 night shift (7/7)
• This is a shift role working on a 24x7 rotating roster - 4 days on/4 days off

About the Role

Our client is a leading telecommunications organisation seeking a Network Operations Engineer to join their high-performing operations team. This is an exciting opportunity to work within a mission‑critical network environment, supporting the ongoing availability and performance of large‑scale telecommunications services.

You will play a key role in proactive network monitoring, incident management, fault escalation and service restoration activities, working closely with internal technical teams, external partners and international carriers to ensure exceptional network performance and customer outcomes.

This role would suit someone with strong telecommunications operations experience who thrives in a fast‑paced environment and enjoys investigating, coordinating and resolving complex network incidents.

Key Accountabilities

• Proactively monitor network infrastructure, services and network elements to identify faults and service degradation.
• Log, manage and track trouble tickets, ensuring incidents are routed to the appropriate technical teams for resolution.
• Escalate incidents across multiple levels of technical expertise to ensure service level agreements (SLAs) are achieved, and network availability is maximised.
• Coordinate fault management activities across internal operational teams, engineering groups and external service providers.
• Manage and coordinate issues involving international carriers and roaming partners.
• Liaise with multiple internal and external stakeholders to investigate, clarify and resolve network faults efficiently.
• Support the Critical Incident Management team during major service outages and high‑priority incidents.
• Maintain accurate incident records and update stakeholders with timely and actionable communications.
• Contribute to continuous improvement initiatives focused on operational efficiency, service availability and customer experience.
• Ensure operational processes and procedures are followed in accordance with organisational standards.

Key Capabilities

• Strong fault management and incident coordination experience within a telecommunications environment.
• Excellent troubleshooting and analytical skills.
• Experience working within Network Operations Centre (NOC) or Service Operations environments.
• Ability to manage competing priorities in a fast‑paced operational setting.
• Strong stakeholder engagement and communication skills.
• Experience working with international carriers, roaming partners or multi‑vendor environments highly regarded.
• Ability to coordinate major incidents and drive outcomes under pressure.
• Strong focus on customer service, service restoration and operational excellence.
• Collaborative approach with the ability to work across multiple technical and business teams.

Experience & Qualifications

• Experience within telecommunications network operations, service assurance, NOC or network support environments.
• Proven experience managing incidents, trouble tickets and fault escalation processes.
• Understanding of network technologies and telecommunications infrastructure.
• Experience working with operational support systems and ticketing platforms.
• Knowledge of incident, problem and change management processes.
• Experience supporting mission‑critical networks and high‑availability environments.
• Relevant networking or telecommunications certifications highly regarded.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.