NOC Incident & Service Assurance Engineer

Foxtel; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Fox Flex hybrid working

Free & discounted Foxtel products

Special leave days (birthday, cultural

VIP experiences: events & premieres

Fox Fit wellbeing program

Meeting-free lunch hours & Friday wrap

Job summary

Foxtel Group is seeking an experienced Network Operations/Service Assurance professional to monitor faults across streaming, IP delivery, CDN and broadcast platforms. The role involves coordinating incident response, communicating with stakeholders and supporting business continuity in a 24x7 onsite NOC environment.

You'll handle major incidents, triage, and escalations, while maintaining incident records and participating in change control. Night and weekend shifts are required.

Qualifications

• Approximately five years’ experience in a NOC, service assurance, technical operations or network support environment.
• Experience supporting enterprise networks, OTT, streaming, video or media technology platforms.
• Strong understanding of incident, problem and change management within an ITIL framework.
• Knowledge of IP networks, IP video technologies, OTT services and CDN architectures.
• Understanding of deployment, DRM and device environments (iOS, Android, Connected TV).
• Experience using monitoring, observability and ticketing tools (listed).
• Exposure to OTT monitoring tools (Youbora desirable).
• Network troubleshooting with SSH/PuTTY; scripting in Linux/Windows; web tech & monitoring administration.

Responsibilities

• Proactively monitor network alerts, platform events and OTT service performance.
• Troubleshoot, resolve and escalate incidents to minimise downtime and impact.
• Coordinate major incidents with stakeholders, updates and resolution actions.
• Act as escalation point for customer-impacting incidents and events.
• Monitor streaming IP delivery platforms and related systems.
• Collaborate with internal teams and third-party providers during incidents and maintenance.
• Maintain incident records, reports and monitoring systems.
• Manage service assurance against SLAs and performance metrics.
• Support change control, testing and controlled deployments of live changes.
• Conduct routine checks to identify vulnerabilities and improvements.
• Create incident communications, troubleshooting guides and docs.
• Improve platform performance through process improvements and automation.

Skills

NOC experience

Incident management

ITIL framework

IP networks

OTT/video/CDN tech

Monitoring tools

Scripting (Linux/Windows)

SSH/PuTTY usage

Communication & documentation

Education

CS/IT related degree (desirable)

Tools

New Relic

ServiceNow

Jira

Confluence

AppDynamics

CloudWatch

Kibana

Youbora (desirable)

SSH

PuTTY

Job description

Foxtel Group is seeking an experienced Network Operations/Service Assurance professional to monitor faults across streaming, IP delivery, CDN and broadcast platforms. The role involves coordinating incident response, communicating with stakeholders and supporting business continuity in a 24x7 onsite NOC environment.

You'll handle major incidents, triage, and escalations, while maintaining incident records and participating in change control. Night and weekend shifts are required.