24/7 NOC Engineer – Network Operations

Peoplebank; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Peoplebank is seeking a Network Operations Engineer to join their 24x7 operations team in West Sydney. You will monitor, triage and coordinate incident resolution across a large-scale telecommunications environment to ensure service availability and performance.

This role emphasizes proactive monitoring, fault escalation, and swift service restoration, working with internal teams, external partners and international carriers.

Qualifications

• Experience in telecommunications network operations and service assurance.
• Proven incident management and fault escalation experience.
• Understanding of network technologies and high availability environments.

Responsibilities

• Proactively monitor network infrastructure and services to detect faults.
• Log and track trouble tickets; escalate to appropriate teams.
• Coordinate incident responses across internal teams and external carriers.
• Support major outages and high-priority incidents with actionable updates.
• Maintain accurate incident records and communicate with stakeholders.
• Participate in continuous improvement of operational processes.

Skills

Fault management

Incident coordination

NOC operations

Troubleshooting

Stakeholder engagement

Customer service focus

Multi-vendor environments

Education

Networking certifications

Tools

Ticketing platforms

OSS familiarity

Job description

Peoplebank is seeking a Network Operations Engineer to join their 24x7 operations team in West Sydney. You will monitor, triage and coordinate incident resolution across a large-scale telecommunications environment to ensure service availability and performance.

This role emphasizes proactive monitoring, fault escalation, and swift service restoration, working with internal teams, external partners and international carriers.