NOC Service Assurance Engineer - Hybrid & Perks (OTT/Streaming)

DAZN; Sydney; Sur place; AUD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Foxtel Flex hybrid work model

Free & discounted Foxtel products

Birthday & cultural leave

VIP experiences to events

Foxtel Fit wellbeing program

Meeting-free lunch hours and Friday PM

Résumé du poste

Foxtel Group in Artarmon, Australia, seeks a Service Assurance Engineer to join the 24x7 NOC. You will monitor faults across streaming, IP delivery, CDN and tech platforms, coordinate incident response, and support business continuity and disaster recovery processes.

This onsite role operates on a rotating roster including regular night and weekend shifts; expect about five years in NOC/ITIL environments and strong incident management skills.

Qualifications

• Approx. five years of experience in a NOC, service assurance, or technical operations role.
• Experience supporting enterprise networks, OTT, streaming, or media platforms.
• Strong understanding of incident, problem and change management within ITIL.
• Knowledge of IP networks, video technologies, and CDN architectures.

Responsabilités

• Proactively monitor network alerts, platform events and OTT service performance.
• Troubleshoot, resolve and escalate incidents to minimise downtime and customer impact.
• Coordinate major incidents, including triage, technical response and stakeholder updates.
• Act as escalation point for customer-impacting incidents and initiate alerts.
• Monitor streaming IP delivery platforms and related systems.
• Collaborate with internal teams and third-party providers during incidents and maintenance.
• Maintain accurate incident records, operational reports and monitoring systems.
• Manage service assurance processes against SLAs and performance metrics.
• Support change control and controlled deployment of live changes.
• Conduct routine checks and audits to identify issues and improvements.
• Create incident communications, briefings and operational documentation.
• Drive platform performance improvements through reporting and automation.

Connaissances

NOC experience

ITIL processes

Incident management

IP networks

OTT/streaming platforms

Monitoring tools

Scripting

Linux/Windows

Communication

Formation

CS/IT degree desirable

Outils

New Relic

ServiceNow

Jira

Confluence

AppDynamics

CloudWatch

Kibana

Description du poste

Foxtel Group in Artarmon, Australia, seeks a Service Assurance Engineer to join the 24x7 NOC. You will monitor faults across streaming, IP delivery, CDN and tech platforms, coordinate incident response, and support business continuity and disaster recovery processes.

This onsite role operates on a rotating roster including regular night and weekend shifts; expect about five years in NOC/ITIL environments and strong incident management skills.