24/7 NOC Incident & Service Assurance Engineer - Hybrid

Foxtel Group; Perth; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Fox Flex hybrid work model

Free Foxtel products and discounts

Birthday/Cultural & Volunteer Leave

VIP experiences: events and premieres

Fox Fit wellbeing program

Meeting-free lunch hours and Friday PM

Job summary

Foxtel Group is seeking a skilled NOC Engineer to monitor and respond to faults across streaming, IP delivery, CDN and broadcast platforms from our Australia–Artarmon site. The role operates on a rotating roster with regular night and weekend shifts, contributing to incident response and business continuity.

Five years in a NOC or technical operations environment is preferred, with experience in OTT, IP networks and CDN architectures.

Qualifications

• Approximately five years’ experience in a NOC or technical operations role.
• Experience supporting enterprise networks, OTT, streaming or media platforms.
• Strong ITIL-based incident, problem and change management knowledge.
• Knowledge of IP networks, OTT services and CDN architectures.
• Familiarity with Linux/Windows scripting and monitoring systems.

Responsibilities

• Proactively monitor network alerts, platform events and OTT performance.
• Troubleshoot incidents to minimise downtime and customer impact.
• Coordinate major incidents with triage, tech response and stakeholder updates.
• Act as escalation point for customer-impacting incidents and notifications.
• Monitor streaming IP delivery platforms and related systems.
• Collaborate with internal teams and third-party providers during incidents and maintenance.
• Maintain accurate incident records, reports and monitoring dashboards.
• Manage service assurance against SLAs and performance metrics.
• Support change control and controlled deployment of live changes.
• Conduct routine checks to identify vulnerabilities and improvement opportunities.
• Create incident communications, troubleshooting guides and documentation.
• Drive platform performance and stability through process improvements and automation.

Skills

NOC experience

Incident management

ITIL framework

Analytical thinking

Communication skills

Documentation

Scripting (Linux/Windows)

Monitoring tools

OTT/video knowledge

Education

CS/IT degree or related field

Tools

New Relic

ServiceNow

Jira

Confluence

AppDynamics

CloudWatch

Kibana

Youbora

Job description

Foxtel Group is seeking a skilled NOC Engineer to monitor and respond to faults across streaming, IP delivery, CDN and broadcast platforms from our Australia–Artarmon site. The role operates on a rotating roster with regular night and weekend shifts, contributing to incident response and business continuity.

Five years in a NOC or technical operations environment is preferred, with experience in OTT, IP networks and CDN architectures.