Service Assurance Engineer

DAZN; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Foxtel Flex hybrid work model

Free & discounted Foxtel products

Birthday & cultural leave

VIP experiences to events

Foxtel Fit wellbeing program

Meeting-free lunch hours and Friday PM

Job summary

Foxtel Group in Artarmon, Australia, seeks a Service Assurance Engineer to join the 24x7 NOC. You will monitor faults across streaming, IP delivery, CDN and tech platforms, coordinate incident response, and support business continuity and disaster recovery processes.

This onsite role operates on a rotating roster including regular night and weekend shifts; expect about five years in NOC/ITIL environments and strong incident management skills.

Qualifications

• Approx. five years of experience in a NOC, service assurance, or technical operations role.
• Experience supporting enterprise networks, OTT, streaming, or media platforms.
• Strong understanding of incident, problem and change management within ITIL.
• Knowledge of IP networks, video technologies, and CDN architectures.

Responsibilities

• Proactively monitor network alerts, platform events and OTT service performance.
• Troubleshoot, resolve and escalate incidents to minimise downtime and customer impact.
• Coordinate major incidents, including triage, technical response and stakeholder updates.
• Act as escalation point for customer-impacting incidents and initiate alerts.
• Monitor streaming IP delivery platforms and related systems.
• Collaborate with internal teams and third-party providers during incidents and maintenance.
• Maintain accurate incident records, operational reports and monitoring systems.
• Manage service assurance processes against SLAs and performance metrics.
• Support change control and controlled deployment of live changes.
• Conduct routine checks and audits to identify issues and improvements.
• Create incident communications, briefings and operational documentation.
• Drive platform performance improvements through reporting and automation.

Skills

NOC experience

ITIL processes

Incident management

IP networks

OTT/streaming platforms

Monitoring tools

Scripting

Linux/Windows

Communication

Education

CS/IT degree desirable

Tools

New Relic

ServiceNow

Jira

Confluence

AppDynamics

CloudWatch

Kibana

Job description

Service Assurance Engineer

Application Deadline: 26 November 2026

Department: Group Technology

Employment Type: Permanent - Full Time

Location: Australia - Artarmon

Reporting To: Manager - CASOPS - NOC - Service Assurance

Description

As part of our 24x7 Network Operations Centre team, you will monitor, identify and respond to faults across streaming, IP delivery, CDN, broadcast and technology platforms. You'll play a critical role in minimising customer impact by coordinating incident response, communicating with stakeholders and supporting business continuity and disaster recovery processes.

This is an onsite role operating on a rotating roster, including regular night and weekend shifts.

Key Responsibilities

• Proactively monitor network alerts, platform events and OTT service performance.
• Troubleshoot, resolve and escalation incidents to minimise downtime and customer impact.
• Coordinate major incidents, including triage, technical response, stakeholder updates and resolution activities.
• Act as an escalation point for customer-impacting incidents, including initiating SMS alarms and BCP first-event notifications.
• Monitor streaming IP delivery platforms and associated systems.
• Work with internal teams and third-party providers during incidents, planned maintenance and scheduled events.
• Maintain accurate incident records, operational reports and monitoring systems.
• Manage service assurance processes against service-level agreements and performance measures.
• Support change control, acceptance testing and controlled deployment of live changes.
• Conduct routine checks and audits to identify vulnerabilities, performance issues and improvement opportunities.
• Create clear incident communications, briefings, troubleshooting guides and operational documentation.
• Improve platform performance and stability through process improvements, reporting, scripting and automation.

About your experience

• Approximately five years' experience in a NOC, service assurance, technical operations or network support environment.
• Experience supporting enterprise networks, OTT, streaming, video or media technology platforms.
• Strong understanding of incident, problem and change management within an ITIL framework.
• Knowledge of IP networks, IP video technologies, OTT services and CDN architectures.
• Understanding of application deployment, DRM and device environments including iOS, Android and Connected TV.
• Experience using monitoring, observability and ticketing tools such as New Relic, ServiceNow, Jira, Confluence, AppDynamics, CloudWatch and Kibana.
• Exposure to OTT monitoring tools such as Youbora is desirable.
• Network troubleshooting experience, including SSH and PuTTY.
• Familiarity with Linux and Windows scripting, web technologies and monitoring-system administration.
• Strong analytical, diagnostic, communication and documentation skills.
• Availability to work a 24x7 rotating roster, including nights and weekends.
• A qualification in Computer Science, Information Technology or a related field is desirable, though equivalent practical experience will be considered.

Life at Foxtel Group

A career with us means working across one or more of our brands including Foxtel, Kayo Sports, BINGE, Fox Sports and Foxtel Media. When you join, the Perks at Work are taken care of:

• You're part of Fox Flex, our hybrid way of working with time spent at home and on campus
• Free & discounted products including Foxtel, Foxtel Broadband, Kayo Sports and BINGE
• Special days away from work for Birthday, Cultural & Volunteer Leave
• VIP Experiences: Free tickets to sporting events, red carpet premieres, advance screenings, and behind-the-scenes tours.
• Access to our holistic Fox Fit wellbeing program
• Company-wide meeting-free lunch hours and Friday afternoons