NOC Engineer (1st Line) – 24/7 Telecom Support

Fibrus Networks Ltd; Bunbury; On-site; AUD 49,000 - 72,000; Full time

Job summary

Hyperfast is seeking a NOC Engineer (1st Line Support) to join our on-site Belfast operations. You will be the first point of contact for customer faults, work to resolve outages, and support FTTP deployments with the installations team.

The role is permanent with a 24/7 shift pattern across four days. You will troubleshoot network issues, manage tickets within SLAs, and collaborate with multiple teams to restore services quickly.

Qualifications

• Experience in a similar network operations or technical support role.
• Understanding of network protocols and fundamentals.
• Familiarity with service desk ticketing and incident management.

Responsibilities

• Actively support installations team in FTTP deployments.
• Troubleshoot end user faults and identify faults for escalation.
• Proactively manage alarms and outages with feedback to the business.
• Own and manage tickets for incidents and outages.
• Work within defined service level agreements and assist other teams.

Skills

Networking basics

CCNA desirable

Troubleshooting

Ticketing systems

Customer focus

Job description

Hyperfast is seeking a NOC Engineer (1st Line Support) to join our on-site Belfast operations. You will be the first point of contact for customer faults, work to resolve outages, and support FTTP deployments with the installations team.

The role is permanent with a 24/7 shift pattern across four days. You will troubleshoot network issues, manage tickets within SLAs, and collaborate with multiple teams to restore services quickly.