Night Supervisor: Night Audit, Guest Care & Ops

Hyatt Place Melbourne, Essendon Fields; Melbourne; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Employee Assistance Program

Career development opportunities

Discounts on Hyatt properties globally

On-site parking

Résumé du poste

Hyatt Place Melbourne Essendon Fields is seeking an experienced Night Supervisor to ensure smooth overnight operations. You will manage guest accounts, perform nightly audits, and uphold Hyatt standards while supporting Rooms and F&B departments.

Ideal candidates have at least 2 years in a similar role, strong numerical/analytical skills, and proficiency with hotel management software, including OPERA Cloud. Australian work rights are required.

Qualifications

• Minimum of 2 years' experience in a Night Supervisor or similar role in hospitality.
• OPERA Cloud experience essential.
• Strong numerical and analytical skills for reconciling financial records.
• Excellent communication and customer service skills for guest inquiries.

Responsabilités

• Perform nightly audit procedures to reconcile financial transactions and guest accounts.
• Generate and review financial reports for accuracy and compliance.
• Assist across hotel departments including Rooms and Food & Beverage.
• Handle guest check-ins/outs and resolve inquiries during night shifts.
• Monitor and maintain hotel security and safety protocols.
• Assist with front office duties such as answering phones and guest requests.

Connaissances

Numerical skills

Analytical thinking

Customer service

Communication

Formation

Hospitality degree (advantage)

Outils

OPERA Cloud

Description du poste

Hyatt Place Melbourne Essendon Fields is seeking an experienced Night Supervisor to ensure smooth overnight operations. You will manage guest accounts, perform nightly audits, and uphold Hyatt standards while supporting Rooms and F&B departments.

Ideal candidates have at least 2 years in a similar role, strong numerical/analytical skills, and proficiency with hotel management software, including OPERA Cloud. Australian work rights are required.