Night Supervisor

Hyatt Place Melbourne, Essendon Fields; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee Assistance Program

Career development opportunities

Discounts on Hyatt properties globally

On-site parking

Job summary

Hyatt Place Melbourne Essendon Fields is seeking an experienced Night Supervisor to ensure smooth overnight operations. You will manage guest accounts, perform nightly audits, and uphold Hyatt standards while supporting Rooms and F&B departments.

Ideal candidates have at least 2 years in a similar role, strong numerical/analytical skills, and proficiency with hotel management software, including OPERA Cloud. Australian work rights are required.

Qualifications

• Minimum of 2 years' experience in a Night Supervisor or similar role in hospitality.
• OPERA Cloud experience essential.
• Strong numerical and analytical skills for reconciling financial records.
• Excellent communication and customer service skills for guest inquiries.

Responsibilities

• Perform nightly audit procedures to reconcile financial transactions and guest accounts.
• Generate and review financial reports for accuracy and compliance.
• Assist across hotel departments including Rooms and Food & Beverage.
• Handle guest check-ins/outs and resolve inquiries during night shifts.
• Monitor and maintain hotel security and safety protocols.
• Assist with front office duties such as answering phones and guest requests.

Skills

Numerical skills

Analytical thinking

Customer service

Communication

Education

Hospitality degree (advantage)

Tools

OPERA Cloud

Job description

Summary

About the role

We are seeking an experienced Night Supervisor to join our team at Hyatt Place Essendon Fields in the vibrant Essendon Fields area. As a Night Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary focus will be on managing guest accounts and providing exceptional customer service to our guests and uphold Hyatt brand standards during the overnight shift.

Please note: Only candidates with current and valid Australian work rights will be considered for this position.

About Hyatt Place Melbourne Essendon Fields

Hyatt Place Melbourne Essendon Fields is Australia's first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields' retail and commercial precinct.

Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne's Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today's multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.

What you'll be doing

• Performing nightly audit procedures to reconcile financial transactions and guest accounts
• Generating and reviewing various financial reports to ensure accuracy and compliance
• Remain flexible and adaptable, assisting across hotel departments including Rooms and Food & Beverage
• Handling guest check-ins, check-outs, and resolving any inquiries or issues that may arise during the night whilst upholding Hyatt Brand Standards
• Monitoring and maintaining hotel security and safety protocols
• Assisting with other front office duties as needed, such as answering phones and responding to guest requests
• Providing a high level of customer service to all guests throughout the night
• Assist with guest and crew transportation arrangements
• Work alongside our Night Manager for 3 days a week and 2 days independently

Qualifications

• Relevant degree in Hospitality is an advantage
• Full Victorian Driver's License a must

What we’re looking for

• Minimum of 2 years' experience in a Night Supervisor or similar role in the hospitality industry
• Previous experience using OPERA Cloud (essential).
• Strong numerical and analytical skills, with the ability to accurately reconcile financial records
• Excellent communication and customer service skills, with the ability to handle guest inquiries and resolve issues effectively
• Proficient in the use of hotel management software and technology
• Flexible and adaptable, with the ability to work independently during overnight shifts
• A team player with a positive and proactive attitude

What we offer

• With enriching work comes amazing rewards! Just some of our employee benefits include:
• Employee Assistance Program
• Opportunities for career development and growth
• A dynamic and supportive work environment
• Discounts on accommodation and dining at Hyatt properties worldwide
• Free on-site Parking & Essendon Fields Precinct Discounts

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.