Night Operations Lead - Guest Experience & Audit

Hyatt Place; Melbourne; Vor Ort; AUD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Employee Assistance Program

Discounts on Hyatt stays

Zusammenfassung

Hyatt Place Melbourne Essendon Fields is seeking an experienced Assistant Night Manager to oversee overnight operations, guest accounts, and service delivery. You will support the Night Manager and ensure Hyatt brand standards are upheld throughout the night.

Applicants should have at least 2 years of Night Supervisor experience, strong numerical skills, and proficiency with hotel management software. A Victorian driver’s license is required.

Qualifikationen

• Minimum of 2 years' experience in a Night Supervisor or similar role in hospitality.
• Strong numerical and analytical skills for reconciling financial records.
• Excellent communication and customer service skills to handle inquiries.

Aufgaben

• Perform nightly audit procedures to reconcile financial transactions and guest accounts.
• Generate and review financial reports for accuracy and compliance.
• Assist across hotel departments including Rooms and F&B.
• Handle guest check-ins/outs and inquiries during the night while upholding Hyatt standards.
• Monitor security and safety protocols during overnight shifts.
• Assist with front office tasks such as answering phones and guest requests.
• Support guest and crew transportation arrangements.
• Work with Night Manager 3 days a week and 2 days independently.

Kenntnisse

Numerical analysis

Communication skills

Customer service

Hotel management software

Flexible / independent night shift

Team player

Ausbildung

Relevant degree in Hospitality

Full Victorian Driver’s License

Jobbeschreibung

We are seeking an experienced Assistant Night Manager to join our team at Hyatt Place Essendon Fields in the vibrant Essendon Fields area. As an Assistant Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary focus will be on managing guest accounts and providing exceptional customer service to our guests and uphold Hyatt brand standards during the overnight shift.

Please note: Only candidates with current and valid Australian work rights will be considered for this position.

Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct.

Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.

What you'll be doing

Performing nightly audit procedures to reconcile financial transactions and guest accounts

Generating and reviewing various financial reports to ensure accuracy and compliance

Remain flexible and adaptable, assisting across hotel departments including Rooms and Food & Beverage

Handling guest check-ins, check-outs, and resolving any inquiries or issues that may arise during the night whilst upholding Hyatt Brand Standards

Monitoring and maintaining hotel security and safety protocols

Assisting with other front office duties as needed, such as answering phones and responding to guest requests

Providing a high level of customer service to all guests throughout the night

Assist with guest and crew transportation arrangements.

Work alongside our Night Manager for 3 days a week and 2 days independently

What we're looking for

Minimum of 2 years' experience in a Night Supervisor or similar role in the hospitality industry

Strong numerical and analytical skills, with the ability to accurately reconcile financial records

Excellent communication and customer service skills, with the ability to handle guest inquiries and resolve issues effectively

Proficient in the use of hotel management software and technology

Flexible and adaptable, with the ability to work independently during overnight shifts

A team player with a positive and proactive attitude

Qualifications

Relevant degree in Hospitality is an advantage

Full Victorian Driver’s License a must

What we offer

With enriching work comes amazing rewards! Just some of our employee benefits include:

Employee Assistance Program

Opportunities for career development and growth

A dynamic and supportive work environment

Discounts on accommodation and dining at Hyatt properties worldwide

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

If you are looking for a fulfilling career, please apply.

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