Night Audit Supervisor

Hyde Hotels; Melbourne; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Accommodation Discounts

Career Growth

Supportive Team

Job summary

Hyde Hotels is seeking an experienced Night Supervisor for Hyde Melbourne Place. The role supports overnight hotel operations from 11:00 PM to 7:00 AM, ensuring guest service and safety are upheld.

You will work closely with the Night Manager to maintain smooth operations, with Opera experience highly regarded. You will lead a night team, handle guest requests, perform nightly audits, and coordinate with department managers to ensure effective handovers and top-tier hospitality throughout the

Qualifications

• Experience as Night Auditor or Front Office Supervisor in hotel environments.
• Strong front-office system knowledge (Opera preferred).
• Excellent communication and problem-solving abilities.
• Natural leader with hands-on approach and passion for guest experience.

Responsibilities

• Act as primary guest contact for requests, concerns or issues.
• Monitor security, safety, and emergency procedures overnight.
• Complete nightly reports, audits, and system checks.
• Support the night team and foster a positive work environment.
• Coordinate with department managers for smooth handovers between shifts.

Skills

Night Auditor experience

Front Office Supervisor

Opera system knowledge

Leadership

Communication skills

Tools

Opera

Job description

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

We are seeking an experiencedNight Supervisor to assist hotel operations during the overnight shift. This role is critical in ensuring the smooth running of the property, providing support to the Night Manager, and maintaining the highest standards of guest service and safety.

Key Responsibilities

• Act as the primary contact for guests, handling any requests, concerns or issues with professionalism and efficiency.
• Monitor security, safety, and emergency procedures throughout the night.
• Complete nightly reports, audits, system checks and prepare for the following day’s operations.
• Provide support to the night team, fostering a positive and professional work environment.
• Liaise with department managers to ensure smooth handover and communication between shifts when leading.

About You

• Previous experience in a Night Auditor or Front Office Supervisor role within a hotel environment.
• Strong knowledge of front office systems (Opera experience highly regarded).
• Availability to work a rotating roster of overnight shifts from 11:00 PM to 7:00 AM is essential.
• Excellent communication and problem-solving skills.
• A natural leader with a hands-on approach and a passion for delivering memorable guest experiences.

What We Offer

• Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
• Be part of a creative, energetic, and supportive team
• Career growth opportunities across our wider hospitality group

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

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