Night Audit & Guest Experience Lead

Hyatt Hotels Corporation

Melbourne

On-site

AUD 60,000 - 76,000

Full time

9 days ago

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Benefits offered by this job

Discounts on Hyatt stays

On-site parking

Employee assistance program

Career development opportunities

Job summary

Hyatt Place Melbourne Essendon Fields is seeking an experienced Night Supervisor to oversee overnight operations, reconcile guest accounts, and ensure top-quality service. You will handle guest check-ins/outs, maintain Hyatt standards, and support across departments in a fast-paced overnight environment.

The role requires at least 2 years in a Night Supervisor or similar role, proficiency in OPERA Cloud, and a valid Victorian driver’s license.

Qualifications

Relevant degree in Hospitality is an advantage.
Full Victorian Driver's Licence is a must.
Minimum of 2 years' experience as Night Supervisor or similar.
Experience with OPERA Cloud is essential.
Strong numerical, analytical and customer service skills.

Responsibilities

Perform nightly audit procedures to reconcile transactions and guest accounts.
Generate and review financial reports for accuracy and compliance.
Assist across Rooms and F&B departments and handle night inquiries.
Manage guest check-ins/check-outs and uphold Hyatt standards overnight.
Monitor security and safety protocols and respond to guest requests.
Support front office duties and coordinate guest and crew transportation.
Work with Night Manager three days a week and independently two days.

Skills

Guest service

Numerical skills

Analytical skills

Communication skills

Independent night shift

Team player

Education

Hospitality degree

Tools

OPERA Cloud

Hotel management software

Job description

About the role
We are seeking an experienced Night Supervisor to join our team at Hyatt Place Essendon Fields in the vibrant Essendon Fields area. As a Night Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary focus will be on managing guest accounts and providing exceptional customer service to our guests and uphold Hyatt brand standards during the overnight shift.

Please note: Only candidates with current and valid Australian work rights will be considered for this position.

Hyatt Place Melbourne Essendon Fields is Australia's first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields' retail and commercial precinct.

Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne's Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today's multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.

What you'll be doing

Performing nightly audit procedures to reconcile financial transactions and guest accounts
Generating and reviewing various financial reports to ensure accuracy and compliance
Remain flexible and adaptable, assisting across hotel departments including Rooms and Food & Beverage
Handling guest check-ins, check-outs, and resolving any inquiries or issues that may arise during the night whilst upholding Hyatt Brand Standards
Monitoring and maintaining hotel security and safety protocols
Assisting with other front office duties as needed, such as answering phones and responding to guest requests
Providing a high level of customer service to all guests throughout the night
Assist with guest and crew transportation arrangements
Work alongside our Night Manager for 3 days a week and 2 days independently

Qualifications

Relevant degree in Hospitality is an advantage
Full Victorian Driver's License a must

What we're looking for

Minimum of 2 years' experience in a Night Supervisor or similar role in the hospitality industry
Strong numerical and analytical skills, with the ability to accurately reconcile financial records
Excellent communication and customer service skills, with the ability to handle guest inquiries and resolve issues effectively
Proficient in the use of hotel management software and technology
Flexible and adaptable, with the ability to work independently during overnight shifts
A team player with a positive and proactive attitude

Description

Please note: Only candidates with current and valid Australian work rights will be considered for this position.

About Hyatt Place Melbourne Essendon Fields

Hyatt Place Melbourne Essendon Fields is Australia's first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields' retail and commercial precinct.

What you'll be doing

Performing nightly audit procedures to reconcile financial transactions and guest accounts
Generating and reviewing various financial reports to ensure accuracy and compliance
Remain flexible and adaptable, assisting across hotel departments including Rooms and Food & Beverage
Handling guest check-ins, check-outs, and resolving any inquiries or issues that may arise during the night whilst upholding Hyatt Brand Standards
Monitoring and maintaining hotel security and safety protocols
Assisting with other front office duties as needed, such as answering phones and responding to guest requests
Providing a high level of customer service to all guests throughout the night
Assist with guest and crew transportation arrangements
Work alongside our Night Manager for 3 days a week and 2 days independently

Qualifications

Relevant degree in Hospitality is an advantage
Full Victorian Driver's License a must

What we're looking for

Minimum of 2 years' experience in a Night Supervisor or similar role in the hospitality industry
Previous experience using OPERA Cloud (essential).
Strong numerical and analytical skills, with the ability to accurately reconcile financial records
Excellent communication and customer service skills, with the ability to handle guest inquiries and resolve issues effectively
Proficient in the use of hotel management software and technology
Flexible and adaptable, with the ability to work independently during overnight shifts
A team player with a positive and proactive attitude

What we offer

With enriching work comes amazing rewards! Just some of our employee benefits include:
Employee Assistance Program
Opportunities for career development and growth
A dynamic and supportive work environment
Discounts on accommodation and dining at Hyatt properties worldwide
Free on-site Parking & Essendon Fields Precinct Discounts

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

If this sounds like your ideal next step for your career, apply now!

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