Overnight Guest Experience Lead – Free Parking

MERCURE; Sydney; Sur place; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Free parking

Résumé du poste

Mercure Sydney Blacktown seeks an energetic Full Time Night Manager to oversee overnight operations, ensuring guest satisfaction and property safety. You will manage check-in/out, cash handling, and security while supporting the Guest Service Manager and General Manager.

The role includes breakfast setup and all-day dining support. Ideal candidates are guest-focused, adaptable, with strong communication skills and experience with Opera PMS and MS Office.

Qualifications

• Experience in hotel night shift operations and guest service.
• Proficiency with Opera PMS, MS Outlook and MS Office.
• RSA and First Aid certifications or willingness to obtain.

Responsabilités

• Provide efficient guest services including check in/out, request handling and providing hotel information.
• Settle and maintain guest accounts, ensuring cashiering is accurate.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Maintain the hotel's standard of professionalism.
• Be analytical and possess an eye for detail.
• Assist the Guest Service Manager and General Manager in a variety of check and balance procedures.
• Prepare and deliver food from the all day dining menu and cafe as required.
• Assist with morning breakfast set up and guest needs.

Connaissances

Guest focus

Problem solving

Clear communication

MS Outlook

MS Office

Opera PMS

RSA & First Aid

Night shift

Outils

MS Outlook

MS Office

Opera PMS

Description du poste

Mercure Sydney Blacktown seeks an energetic Full Time Night Manager to oversee overnight operations, ensuring guest satisfaction and property safety. You will manage check-in/out, cash handling, and security while supporting the Guest Service Manager and General Manager.

The role includes breakfast setup and all-day dining support. Ideal candidates are guest-focused, adaptable, with strong communication skills and experience with Opera PMS and MS Office.