Night Manager - PT

Scape Australia; Melbourne; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Health and wellbeing initiatives

Rewards and recognition programs

Leave and lifestyle benefits

Employee discounts and partner offers

Inclusive culture and growth

Job summary

Scape Australia in Melbourne CBD is seeking a Part-Time Night Manager for Saturday and Sunday nights (11pm–7am) to lead the night-time operations and ensure safety and seamless guest services.

You will conduct nightly financial audits, manage guest check-ins/outs, verify accounts, and coordinate with other departments to resolve issues and deliver exceptional service.

Qualifications

• Minimum 2 years’ experience in a customer service/operations role.
• Excellent written and verbal communication skills.
• Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Leadership and supervisory experience and skills.
• Exceptional customer service skills, including conflict resolution.

Responsibilities

• Conduct nightly audits to ensure accuracy of financial transactions (room charges, cash handling, credit cards).
• Manage night shift operations including guest check-ins/outs and guest inquiries.
• Verify guest accounts, resolve discrepancies, and prepare reports for management.
• Ensure security and safety of premises at night; monitor CCTV and address incidents.
• Assist with reservations, payments, and maintaining records.
• Coordinate with other departments to ensure smooth night operations.
• Provide exceptional customer service and resolve guest issues professionally.

Skills

Customer service

Operations

Leadership

Communication

Organization

Computer literacy

Tools

Microsoft Office

Database management

Job description

Melbourne CBD | Scape Uni Square | Part-Time (Saturday & Sunday)

WHO WE ARE?

At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.

Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.

THE ROLE

The Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents and the effective management and escalation of incidents. This role covers Saturday and Sunday night shifts from 11pm–7am, with the opportunity to pick up additional shifts as required.

As a Night Manager, your key responsibilities will include:

• Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
• Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
• Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
• Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
• Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
• Collaborating with other hotel departments to ensure seamless communication and coordination between shifts.
• Providing exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.

THE IDEAL CANDIDATE

We are seeking a passionate and motivated Night Manager who values a fun and vibrant stay while prioritizing the safety of our residents.

• Minimum 2 years’ experience in a customer service/operations role.
• Excellent written and verbal communication skills.
• Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Leadership and supervisory experience and skills.
• Exceptional customer service skills, including conflict resolution.

Please note: The successful candidate must be willing to undertake a National Police Check and a Working with Children check

PERKS & BENEFITS

We don’t just create a great place to work, we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team:

• Health, wellbeing, and safety initiatives to support you at work and beyond.
• Competitive rewards, recognition, and referral programs.
• Leave and lifestyle benefits to help you recharge and celebrate milestones.
• Access to exclusive employee discounts and partner offers.
• A passionate, inclusive culture focused on connection, growth, and good vibes.

Scape Australia and The Living Company honours and welcomes the rich heritage and contributions of the Traditional Custodians of the land and pays respect to their Elders past, present and future. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated