Assistant Night Manager

Crowne Plaza Hotels & Resorts; Central Coast; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Fair pay under Hospitality Award

Flexible hours

Coastal location

Career growth

Team discounts

Training & development

Supportive team

Varied shifts

Job summary

Crowne Plaza Terrigal is seeking an Assistant Night Manager to lead the Front Office & Guest Services team on night shifts, with part-time or full-time options. You’ll welcome guests, manage late check-ins, handle requests and supervise the night crew to ensure seamless operations in a beachfront NSW hotel.

We value leadership, guest-first mindset and a calm, problem-solving approach. Availability for nights, weekends and holidays is required, with First Aid certification advantageous.

Qualifications

• Experience in hotel front office operations and night management.
• Strong leadership and customer service focus.
• Experience with hotel PMS and POS software.
• Excellent organisational skills and attention to detail.
• Ability to handle financial transactions and reporting.
• Willingness to work night shifts, including weekends/holidays.
• First Aid certification is advantageous.

Responsibilities

• Be the face of the hotel after dark – manage check-ins/outs and inquiries with warmth.
• Lead the night crew and motivate front office team to deliver outstanding service.
• Oversee nightly operations and ensure readiness for the next day.
• Respond to guest requests, resolve concerns and turn situations into positives.
• Monitor security and conduct property walkthroughs for a safe environment.
• Balance accounts and complete accurate night audit reports.
• Coordinate with housekeeping, maintenance and other teams as needed.
• Stay calm under pressure and handle emergencies professionally.
• Promote hotel amenities, dining and services to guests.

Skills

Front office operations

Night audit

Leadership

Guest service

Problem solving

Time management

Financial handling

Independent work

Night shifts availability

Tools

PMS software

POS software

Job description

Crowne Plaza Hotels & Resorts – Terrigal NSW

Assistant Night Manager – Crowne Plaza Terrigal

Part-Time or Full-Time | Terrigal, NSW | Beachside Hospitality

About the role

Are you a natural night owl with a passion for hospitality, a knack for making people smile, and the confidence to keep things running smoothly after dark?

Crowne Plaza Terrigal is looking for a motivated, guest-focused Assistant Night Manager to join our Front Office & Guest Services team, with part-time or full-time opportunities available.

Located in beautiful Terrigal on the NSW Central Coast, this is your opportunity to be part of a beachfront hotel where no two nights are quite the same. From welcoming late-night arrivals and helping guests make the most of their stay to keeping hotel operations running seamlessly, you’ll play an important role in creating memorable guest experiences around the clock.

You’ll be a friendly face, a calm problem-solver and a trusted team leader who helps make sure everything runs like clockwork while the rest of the world sleeps.

If you love hospitality, enjoy taking ownership and can handle a little late-night excitement, we’d love to meet you!

What you’ll be doing

• Be the face of the hotel after dark – welcome guests, manage check-ins and check-outs, and handle enquiries with a warm smile.
• Create memorable guest experiences – go above and beyond to make every guest feel welcome, valued and well looked after.
• Lead the night crew – support, guide and motivate front office team members to deliver outstanding service.
• Keep things running smoothly – oversee nightly hotel operations and ensure everything is ready for a successful new day.
• Be a night-time problem-solver – respond to guest requests, resolve concerns and turn tricky situations into positive experiences.
• Keep a watchful eye – monitor hotel security, conduct property walkthroughs and help maintain a safe environment for guests and team members.
• Balance the books – process payments, reconcile accounts and complete accurate night audit reports.
• Team up across departments – work with housekeeping, maintenance and other teams to ensure guest needs are taken care of.
• Stay cool under pressure – handle unexpected situations and emergencies calmly, confidently and professionally.
• Make every opportunity count – help guests discover our hotel amenities, dining experiences and services.

What we’re looking for

We’re looking for someone who brings great energy, takes pride in their work and understands that exceptional hospitality is all about the little things.

You’ll ideally have:

• Previous experience in hotel front office operations, night audit or a night management role, preferably in a 4–5-star hotel.
• Strong leadership skills and the confidence to take charge when needed.
• A genuine love of customer service and creating fantastic guest experiences.
• Experience using hotel property management systems and point-of-sale software.
• Excellent organisational skills, time management and attention to detail.
• Confidence handling financial transactions, reconciliations and reporting.
• The ability to think on your feet, solve problems and stay calm when things get busy.
• Availability to work night shifts, including weekends and public holidays as required.
• A proactive attitude, a positive approach and the ability to work independently.
• Current First Aid certification (advantageous).

Most importantly, you’ll be someone who takes ownership, supports their team and understands that a little extra care can make a big difference to someone’s stay.

What we offer

Working at Crowne Plaza Terrigal means more than just a job – it’s an opportunity to grow your hospitality career in a beautiful beachside setting!

Here’s what you can look forward to:

• Fair pay, always – remuneration in line with the applicable Hospitality Industry (General) Award (HIGA), with pay rates, penalties and entitlements provided in accordance with applicable Fair Work requirements.
• Flexible employment options – part-time or full-time opportunities to suit the needs of the hotel and successful applicants.
• A stunning place to work – enjoy being part of a hotel in one of the Central Coast’s most beautiful coastal locations.
• Career growth opportunities – develop your skills and explore future opportunities within the hospitality industry.
• Team perks and discounts – enjoy employee discounts on accommodation and dining.
• Training and development – build your confidence, knowledge and leadership skills with ongoing support.
• A supportive team environment – work alongside people who value collaboration, professionalism and a great guest experience.
• A role with variety – every shift brings new faces, new challenges and opportunities to make someone’s stay special.

About us

Crowne Plaza Terrigal is a premium beachfront hotel set against the beautiful coastline of New South Wales’ Central Coast.

With stylish accommodation, exceptional dining and outstanding leisure facilities, we’re proud to create memorable stays for guests visiting for business, relaxation or a little bit of both.

As part of the internationally recognised Crowne Plaza brand, we combine high hospitality standards with the warmth and character of our coastal community.

We’re passionate about what we do, proud of our people and committed to creating an environment where both our guests and team members feel valued. We believe great hospitality starts with a great team – and we’d love for you to be part of ours!

Ready to make your nights count?

If you’re passionate about hospitality, enjoy leading by example and love creating experiences that keep guests coming back, this could be the perfect next step in your career.

Bring your experience, your positive attitude and your best problem-solving skills to Crowne Plaza Terrigal.