Night Manager - Lead Guest Experience at a Global Brand

Holiday Inn & Suites Sunshine Coast; Maroochydore; On-site; AUD 70,000 - 90,000; Full time

Job summary

Holiday Inn & Suites Sunshine Coast – Maroochydore QLD invites applications for a Night Manager. Working with the Hotel Manager, you’ll lead the night team, ensure smooth operations, and uphold our service standards to create memorable guest experiences.

You’ll be responsible for compliance and quality, handle guest requests, resolve issues quickly, and maintain safety via First Aid and RSA certifications. Applicants should live locally or be prepared to relocate to Maroochydore.

Qualifications

• Proven experience within a similar role.
• Strong leadership skills in managing teams to drive results.
• Effective spoken and written communication.
• First Aid and RSA certifications required.
• Live in the area or be prepared to relocate.

Responsibilities

• Lead the night shift team to deliver service excellence.
• Ensure compliance with brand and company standards.
• Collaborate with Hotel Manager to maintain quality.
• Respond to guest needs and resolve issues promptly.

Skills

Brand ambassador

Leadership

Communication

Problem solving

Guest service

First Aid

RSA

Job description

Holiday Inn & Suites Sunshine Coast – Maroochydore QLD invites applications for a Night Manager. Working with the Hotel Manager, you’ll lead the night team, ensure smooth operations, and uphold our service standards to create memorable guest experiences.

You’ll be responsible for compliance and quality, handle guest requests, resolve issues quickly, and maintain safety via First Aid and RSA certifications. Applicants should live locally or be prepared to relocate to Maroochydore.