Night Manager

Holiday Inn & Suites Sunshine Coast; Maroochydore; On-site; AUD 70,000 - 90,000; Full time

Job summary

Holiday Inn & Suites Sunshine Coast – Maroochydore QLD invites applications for a Night Manager. Working with the Hotel Manager, you’ll lead the night team, ensure smooth operations, and uphold our service standards to create memorable guest experiences.

You’ll be responsible for compliance and quality, handle guest requests, resolve issues quickly, and maintain safety via First Aid and RSA certifications. Applicants should live locally or be prepared to relocate to Maroochydore.

Qualifications

• Proven experience within a similar role.
• Strong leadership skills in managing teams to drive results.
• Effective spoken and written communication.
• First Aid and RSA certifications required.
• Live in the area or be prepared to relocate.

Responsibilities

• Lead the night shift team to deliver service excellence.
• Ensure compliance with brand and company standards.
• Collaborate with Hotel Manager to maintain quality.
• Respond to guest needs and resolve issues promptly.

Skills

Brand ambassador

Leadership

Communication

Problem solving

Guest service

First Aid

RSA

Job description

Holiday Inn & Suites Sunshine Coast – Maroochydore QLD

EVT Connect Hospitality are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

AtHoliday Inn Express & Suites ®our purpose is to provide simple, smart travel. That's where you come in. Part of IHG Hotels and ResortsHoliday Inn Express® & Suites Sunshine Coast, has 181 rooms (41 one bedroom suites) Great Room for dining and a Roof-top Pool.

Opening end of April 2022, in Maroochydore’s new city centre and a rapidly growing Sunshine Coast region. Admired for its multi-cultural cuisine, and aqua related activities on the Maroochy River. Great shopping 5 minutes’ walk from hotel at the largest shopping centre in the region known as the Sunshine Plaza that has over 220 stores including a movie theatre, and two department stores. There is something for everyone in Maroochydore which makes it a wonderful and quaint place to visit and work.

We are looking for aNight Managerto deliver our Service Style,Mission Made Easy, whichis built upon three Service Behaviours that drive everything we do:

• Be Readywe know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
• Be Engagingour guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
• Be On It!We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

The Role

We're looking for aNight Manager, someonesmart and considerate - a problem solving geniusthat takes pride in creating and delivering great customer experiences. Working with the Hotel Manager, you'll lead the team to success, rolling up your sleeves and working side by side to deliver a superior product. You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained.

About you-

• Be a Brand Ambassador and knowledgeable about the local area.
• Live in the area, or be prepared to move.
• Proven experience within a similar role or capacity
• Strong Leadership skills in managing teams to drive for results
• Ability to communicate effectively in spoken and written form
• Professional and personable, with a can-do attitude.
• You're pre-equipped with sound judgement, even under pressure – you'll have a heap of responsibility right off the bat
• You make calm, collected decisions – even when the clock is ticking
• You will be required to hold or obtain a First Aid certificate and RSA Certificate

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

We invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.