Hotel Manager

3L Oleolee Maroochydore Collection Pty Ltd; Maroochydore; On-site; AUD 120,000 - 180,000; Full time

Job summary

3L Oleolee Maroochydore Collection Pty Ltd in Maroochydore, QLD, is seeking an experienced Hotel Manager to lead our hotel operations and drive exceptional guest experiences while maintaining profitability and service standards.

You will oversee all departments, build a high-performing team, implement strategic initiatives, and ensure compliance with health and safety regulations in a luxury/boutique environment on the Sunshine Coast.

Qualifications

• Experience in hotel management or a senior hospitality leadership role.
• Proven ability to manage multi-department hotel operations.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Oversee daily hotel operations across front office, housekeeping, and F&B.
• Recruit, train and develop hotel staff.
• Ensure health, safety and regulatory compliance.
• Develop strategies to enhance guest satisfaction.
• Maintain relationships with guests, corporate clients and partners.
• Handle crises and resolve guest complaints professionally.
• Maintain facilities and cleanliness standards.

Skills

Hotel management

Staff management

Guest relations

Leadership

Job description

3L Oleolee Maroochydore Collection Pty Ltd – Maroochydore QLD

We are seeking an experienced Hotel Manager to lead our hotel operations in Maroochydore, Queensland. This is a full-time position that offers the opportunity to manage all aspects of hotel operations, ensuring exceptional guest experiences whilst maintaining operational efficiency and profitability. As Hotel Manager, you will be the driving force behind our hotel's success, overseeing a diverse team and implementing strategic initiatives that align with our company's vision and values. This role is pivotal in delivering outstanding hospitality service and maintaining the high standards expected within the luxury hospitality sector.

Key responsibilities

Oversee all daily hotel operations, including front office, housekeeping, beverage, and small maintenance

Manage staff recruitment, training

Ensure compliance with health, safety, and hospitality industry regulations and standards

Develop and implement strategies to enhance guest satisfaction and maintain high customer service standards

Build and maintain relationships with guests, corporate clients and business partners

Manage crisis situations and resolve guest complaints with professionalism and discretion

Oversee maintenance of facilities, amenities and cleanliness standards throughout the hotel

What we're looking for

Experience in hotel management or a similar senior hospitality leadership role

Proven track record of successfully managing multi-department hotel operations and achieving financial targets

Strong leadership and people management skills with the ability to motivate staff

Excellent communication and interpersonal skills with the ability to interact professionally with guests, staff and stakeholders

Understanding of hospitality industry standards, health and safety regulations, and duty of care requirements

Problem-solving mindset with the ability to make sound decisions under pressure

Flexibility to work varied hours, including evenings, weekends and public holidays as required in the hospitality sector

Experience in luxury or boutique hotel environments would be advantageous