Assistant Night Manager: Lead Night Ops & Guest Experience

Holiday Inn & Suites Sunshine Coast

Maroochydore

On-site

AUD 55,000 - 70,000

Full time

3 days ago

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Job summary

Holiday Inn Express Sunshine Coast in Maroochydore invites an Assistant Night Manager to join our flagship team. You will work with the Night Manager to deliver exceptional guest experiences, uphold brand standards, and lead on shift during the night.

You are organised, customer-focused and able to stay calm under pressure. The role requires night shifts, strong communication, and the ability to manage emergencies in partnership with Duty Management while ensuring compliance with safety

Qualifications

Proven experience within a similar role or capacity.
Enjoy working Night Shift.
Ability to communicate effectively in spoken and written form.
Professional and personable, with a can-do attitude.
Sound judgement, even under pressure.
Calm, collected decision making under time pressure.
Eligible to work in Australia (legal requirements).
First Aid and RSA certificates required.

Responsibilities

Love the brand and be a great ambassador of Holiday Inn Express.
Be highly organised: scheduling, activity planning and task delegation.
Work with the Night Manager and Duty Management team.
Lead during hotel emergencies; assist in safety compliance; act as Manager on Duty in the Night Manager's absence.
Communicate clearly and adaptively with diverse guests and colleagues.
Collaborate across teams to problem solve and support business growth.