Night Manager: Guest Experience & Safe Operations

Meriton Suites; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Base + Super + 17.5% Annual leave

Career development across locations

Merit Academy online training

Paid parental leave

Employee Assistance Program (EAP)

Friends and Family discounts

Team activities and social events

Induction program

Job summary

Meriton Suites currently has an opportunity available for a Night Manager to join one of our Sydney properties. In this role you will represent Meriton Suites in the absence of the Hotel Manager, ensuring the safety and wellbeing of all guests and staff.

You will greet guests, manage and train staff, handle complaints, ensure front desk tasks are completed, and attend to guest enquiries. A proactive, well-organised leader with excellent communication is essential, with full availability for a

Qualifications

• Be able to provide clearance for National Police Check.
• Be confident and able to work under pressure.
• Be proactive and able to make decisions autonomously.
• Professionally presented.
• Possess a genuine passion for guest and colleague experience.
• Be well organised with a meticulous eye for detail.
• The ability to cultivate a positive team culture.
• Have excellent verbal communication skills.
• Have full availability to work a 7-day rotating roster.

Responsibilities

• Greet and welcome our guests, including following check-in and check-out procedures.
• Manage and train staff
• Handle complaints and ensure resolutions
• Ensure relevant front desk tasks are actioned and completed
• Attend to guest enquiries, requests and follow-ups, if required
• Prepare and set up for the following day
• Complete guest accounting

Skills

National Police Check clearance

Work under pressure

Decisive autonomous decisions

Professional presentation

Guest-experience passion

Team culture cultivation

Job description

Meriton Suites currently has an opportunity available for a Night Manager to join one of our Sydney properties. In this role you will represent Meriton Suites in the absence of the Hotel Manager, ensuring the safety and wellbeing of all guests and staff.

You will greet guests, manage and train staff, handle complaints, ensure front desk tasks are completed, and attend to guest enquiries. A proactive, well-organised leader with excellent communication is essential, with full availability for a