Night Manager – Guest Experience & Hotel Operations

Mercure Hotels; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Accor's Mercure Melbourne Southbank is seeking a energetic Full-Time Night Manager to oversee overnight operations, ensure guest satisfaction, and safeguard property. You will supervise night-shift staff, handle inquiries, and drive seamless check-ins/outs.

You will audit revenues, maintain security procedures, and assist management with balance checks and reporting. The role requires flexibility for a 7-day roster and strong communication and problem-solving skills.

Qualifications

• Guest-focused in a fast-paced environment.
• Clear written and verbal communication skills.
• RSA & First Aid certification or willingness to obtain prior to starting.
• Willingness to work a 7-day overnight roster.

Responsibilities

• Complete audits of daily revenue and postings, making adjustments where needed.
• Collate paperwork and reports for finance and management.
• Provide efficient guest services including check in/out and hotel information.
• Settle and maintain guest accounts, ensuring cashiering is accurate.
• Maintain security procedures to ensure guest confidentiality and safety.
• Uphold high standard of professionalism on shift.
• Assist the Operations Manager and General Manager with balance procedures.
• Support Food & Beverage duties as required, including prep and service areas.

Skills

Guest focus

Adaptability

Communication

RSA/First Aid

Tools

Microsoft Outlook

Microsoft Office

Opera

Job description

Accor's Mercure Melbourne Southbank is seeking a energetic Full-Time Night Manager to oversee overnight operations, ensure guest satisfaction, and safeguard property. You will supervise night-shift staff, handle inquiries, and drive seamless check-ins/outs.

You will audit revenues, maintain security procedures, and assist management with balance checks and reporting. The role requires flexibility for a 7-day roster and strong communication and problem-solving skills.