Guest Service Agent: Growth & Training in 4-5 Star Hotels

Meriton Suites; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Excellent team benefits

Paid parental leave

Employee Assistance Program (EAP)

Friends and Family discounts

Induction program for new starters

Career development and online training

Job summary

Meriton Suites in Sydney is seeking a friendly Guest Service Agent to join our team. You will be trained to deliver outstanding service, welcome guests at check-in and check-out, and assist guests throughout their stay while promoting hotel facilities.

We value teamwork, grooming, and a passion for hospitality. Experience in 4- or 5-star hotels is desirable, and you must be available for a 7-day rotating roster to support peak times.

Qualifications

• Experience in customer service.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to work in a team environment and under pressure.
• Similar experience in a 4-star or 5-star hotel is desirable.
• Full availability to work a 7-day rotating roster.

Responsibilities

• Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests.
• Ensure all guests are warmly welcomed during check-in, check-out and throughout their stay.
• Promote and up-selling hotel facilities and services through solid product and service knowledge.
• Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations.

Skills

Customer service

Hospitality

Teamwork

Grooming

Under pressure

4-5 star experience desirable

Job description

Meriton Suites in Sydney is seeking a friendly Guest Service Agent to join our team. You will be trained to deliver outstanding service, welcome guests at check-in and check-out, and assist guests throughout their stay while promoting hotel facilities.

We value teamwork, grooming, and a passion for hospitality. Experience in 4- or 5-star hotels is desirable, and you must be available for a 7-day rotating roster to support peak times.